Nationwide refusing my Section 75 claim

stragglebod

garth549 wrote: »

I don't understand some of the responses above. The bank is on very thin ice stating that you signed for the goods therefore case closed. Even if the weight seems to match.

Expecting you to inspect the package and its contents whilst the courier waits around is wholly unreasonable. In fact most couriers wouldn't let you do this as they have very tight schedules.

One of my friends bought some expensive camera equipment online once. When it was delivered the box just had a packaged brick in it! It took a few letters but he eventually succeeded in a S75 claim.

I'd write an LBA to the bank stating that they are jointly liable with the retailer under S75. If you were determined to go all the way to a court hearing then it's likely the bank would fold and settle the claim before it got that far.

This. Though I'd go through the Financial Ombudsman first as it's an extra free opportunity to resolve, and you can still do an LBA if you're not happy with their decision.