We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Nationwide refusing my Section 75 claim

Options
2»

Comments

  • garth549 wrote: »
    I don't understand some of the responses above. The bank is on very thin ice stating that you signed for the goods therefore case closed. Even if the weight seems to match.

    Expecting you to inspect the package and its contents whilst the courier waits around is wholly unreasonable. In fact most couriers wouldn't let you do this as they have very tight schedules.

    One of my friends bought some expensive camera equipment online once. When it was delivered the box just had a packaged brick in it! It took a few letters but he eventually succeeded in a S75 claim.

    I'd write an LBA to the bank stating that they are jointly liable with the retailer under S75. If you were determined to go all the way to a court hearing then it's likely the bank would fold and settle the claim before it got that far.
    This. Though I'd go through the Financial Ombudsman first as it's an extra free opportunity to resolve, and you can still do an LBA if you're not happy with their decision.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.6K Spending & Discounts
  • 244K Work, Benefits & Business
  • 598.9K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.3K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.