Now TV moving services problem

Giraffe76

Hi all,

I was wondering what my rights are with a situation I have with moving my broadband services.

I gave now TV 18 days notice to move my broadband services,they cut me off 4 days early and when it came to last Tuesday to have it installed it didn't happen due to a problem at the exchange(I was told today)

I was also told today that I have to wait until NEXT WEDNESDAY for any update.

I know that I get compensation for lack of service but that doesnt help me now with having to wait until then

What are my options as I feel I've done everything asked of me but have been totally let down.

Kind regards Mark

Browntoa

The problem being ???

You are a bit vague

SHAFT

Giraffe76 wrote: »

Hi all,

I was wondering what my rights are with a situation I have with moving

What's the situation?

Giraffe76

Sorry for the lack of detail but I hit send/post far too soon

[Deleted User]

Giraffe76 wrote: »

Hi all,

I was wondering what my rights are with a situation I have with moving my broadband services.

I gave now TV 18 days notice to move my broadband services,they cut me off 4 days early and when it came to last Tuesday to have it installed it didn't happen due to a problem at the exchange(I was told today)

I was also told today that I have to wait until NEXT WEDNESDAY for any update.

I know that I get compensation for lack of service but that doesnt help me now with having to wait until then

What are my options as I feel I've done everything asked of me but have been totally let down.

Kind regards Mark

It's still no clearer, what exactly are you looking for? There's no way to make it happen faster and I'm surprised they did anything with only 18 days notice.

Browntoa

Took me 3 weeks to get broadband when I moved despite it being a totally new line and number.

It happens