Is John Lewis going down the tubes?

dunroving

Mr_Singleton wrote: »

What was the Garmin item?..... I've only seen John Lewis selling the el cheapo basic consumer stuff. Are you saying you bought a Garmin Titanium Marq or the such like?

29 months? Why not just say about 2 years like everyone else? It is also 'pristine' hmmmmmm

It was a Garmin Vivoactive HR. Maybe you need to get into JL more often - they have been selling top end Garmin units (e.g., Fenix), for years.

And yes, pristine. To give some context, I still have a working Garmin Forerunner 305, which I've had since 2005. I really don't know why you find it difficult to accept that - maybe you don't look after your own toys?

And what's wrong with saying 29 months? I get the feeling if I'd said 2 years, you would have said, "Hmmmmm, 2 years exactly? How many months?"

dunroving

Wanderingpomm wrote: »

The CRA says a product should be of satisfactory quality. How long is a smart watch supposed to last?

- certainly longer than a couple of years! CRA also says that satisfcatory quality includes the need to be durable.

Wanderingpomm wrote: »

I imagine that model is no longer sold, product lines will have moved on, and JL would be within their rights to repair it rather than refund

They didn't want to repair it. I told them I didn't want a new replacement (they are still sold), but was looking for a *partial* refund or a repair.

stragglebod

neilmcl wrote: »

The problem is that JL no longer handle customer services in house any more, they haven't done so for a number of years now. Having said that is sounds like you have had a result.

My understanding was that they've taken their customer service back in house after previously outsourcing it to Crapita.

dunroving

neilmcl wrote: »

The problem is that JL no longer handle customer services in house any more, they haven't done so for a number of years now. Having said that is sounds like you have had a result.

stragglebod wrote: »

My understanding was that they've taken their customer service back in house after previously outsourcing it to Crapita.

That's interesting. I hope so, because JL is one of those British brands with good business model that I don't want to see go the way of Cadbury, et al.