Section 75 Natwest / RBS Help Please

jimmle123

Hi all,

I have submitted a Section 75 claim / dispute to Natwest credit card. I have submitted all of the information that they requested, receipts, contact with the retailer etc., but now they are asking me to send a letter to the retailer asking them for a mutually convenient time to collect the goods. Is this standard for a Section 75 claim, can anyone advise me please?

Thank you.

[Deleted User]

The goods will either need to go back to the retailer or the card company, so you need to arrange their return.

born_again

Sounds like a dispute, rather than S75. You can't have both goods and a refund.

Card company will not want them.

eddddy

What is the basis of your s75 claim?

Are you rejecting the goods based on your rights under the Consumer Rights Act? Or is it some other 'Breach of Contract' or 'Misrepresentation'.


If it's based on the consumer rights act, that says:

20 Right to reject
...
...
(7) From the time when the right is exercised—

(a) the trader has a duty to give the consumer a refund, subject to subsection (18), and

(b) the consumer has a duty to make the goods available for collection by the trader or (if there is an agreement for the consumer to return rejected goods) to return them as agreed.

Link: http://www.legislation.gov.uk/ukpga/2015/15/pdfs/ukpga_20150015_en.pdf

If it's some other 'Breach of Contract', I guess it depends what the contract says and what the breach was.

eco_warrior

You’ve been asked to “tender return” so in all likelihood your bank is doing a MasterCard chargeback for not as described. Visa stipulates the goods should be returned, but only within reason