Where can I turn to

stuartlw1976

Hi there hoping someone can give me some advise my mobile phone was ompromised at the end of July Whoever had got these details had decided to request a PAC from my provider EE I found out via text message from EE. As I'd only upgraded 2 months early I would have had to pay early exit fee which was about £670.00 I contacted EE and told them of my text and they sorted it by retrieving the number and gave me a temp number in the meantime. Job sorted! Or so it seemed. Next day I got a message from my bank saying someone failed the checks on telephone banking I had to go to my bank provide Drivers license passport etc for my account to be unlocked. Job sorted or so it seems. I looked at my online banking a few days later and noticed a sum of money had gone out via my PayPal account upon checking this to my horror a sum of £300 and odd had been taken for payment for clothing from a online store. My PayPal account had £86 pound in it which was taken and the remaining was taken from my debit card as that's my nominated payment when nothing in account. To cut a long story short I reported it to paypal who said would investigate their investigations came back it was me as they use certain criteria in which it pass as not fraudulent transaction as the transaction was made from my ip address.??? Could this have been done when my phone was temporary ported out! I'm nearly 2 months down the line and still no closer to get my money back I was under the impression paypal covered you for such issues. I have also reported to my bank but the communication to my bank from PayPal is very slow but my bank can only fight the charges from the card and not the 86 pound that was in my account. How can this be resolved

Sorry it war and piece best regards in advance
Stuart

Pollycat

stuartlw1976 wrote: »

Hi there
hoping someone can give me some advise

my mobile phone was ompromised at the end of July
Whoever had got these details had decided to request a PAC from my provider EE
I found out via text message from EE.
As I'd only upgraded 2 months early I would have had to pay early exit fee which was about £670.00

I contacted EE and told them of my text and they sorted it by retrieving the number and gave me a temp number in the meantime.
Job sorted!
Or so it seemed.

Next day I got a message from my bank saying someone failed the checks on telephone banking
I had to go to my bank provide Drivers license passport etc for my account to be unlocked.
Job sorted or so it seems.

I looked at my online banking a few days later and noticed a sum of money had gone out via my PayPal account
upon checking this to my horror a sum of £300 and odd had been taken for payment for clothing from a online store.
My PayPal account had £86 pound in it which was taken and the remaining was taken from my debit card as that's my nominated payment when nothing in account.

To cut a long story short I reported it to paypal who said would investigate

their investigations came back it was me as they use certain criteria in which it pass as not fraudulent transaction as the transaction was made from my ip address.???
Could this have been done when my phone was temporary ported out!

I'm nearly 2 months down the line and still no closer to get my money back

I was under the impression paypal covered you for such issues.

I have also reported to my bank but the communication to my bank from PayPal is very slow but my bank can only fight the charges from the card and not the 86 pound that was in my account.
How can this be resolved

Sorry it war and piece best regards in advance
Stuart

Stuart
I've put some line breaks in your post as it's hard to read.
A lot of posters won't read a massive wodge of text.

stuartlw1976

Thanks Pollycat

skid112

Every device on the Internet has two IP addresses: a public and a private one. In your home, your router uses your public IP address—assigned by your ISP—to connect to the Internet. Your router assigns private IP addresses to PCs and other devices to create a local network. Only the public address is visible outside of your network, and only it can be linked to your home.

So, basically Paypal are saying it was either your home wifi or another wifi service you have used before, when the purchase was made.

You should ask paypal if they will share the IP address that they say was used. Is there anyone with access to your home wifi?

onomatopoeia99

skid112 wrote: »

Every device on the Internet has two IP addresses: a public and a private one.

That's not true. It will be true for many devices in a domestic or SME setting, but not every device. It's not true in my home, for example.

Boohoo

Why did you have to pay £670 early exit fee for a transfer you never requested?


I think you may have more things to worry about in the very near future if you have had issues with Paypal and your bank account.


If i was you i would look at all my credit reports ASAP to see what else has gone on while somebody has stolen your details and if anything crops up contact the Police and Action Fraud ASAP .


Good luck.

stuartlw1976

Hi Boohoo.

I didn't need to pay the fee EE were very good my number started the port process on the 29th July which thats when I got a temporary number

I got my number back on the 2nd August

The Fraudulent transaction was made on the 1st August.

Paypal refuse to disclose the IP address they said its against Data protection.

Just feel totally robbed. Especially when I know the name and the delivery address of the perpetrator as it gives that info on the transaction history in PayPal

Thanks for replying guys

Just have to keep plugging away but feel its a pointless exercise

GreenQueen

Have you contacted Action Fraud?

stuartlw1976

No Queen who are they??

powerful_Rogue

stuartlw1976 wrote: »

No Queen who are they??

Google is your friend.

Paparika

stuartlw1976 wrote: »

No Queen who are they??

https://www.actionfraud.police.uk/



Ignore P_R they think they are being funny.