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Airport Parking Rights
GBR6634
Posts: 1 Newbie
Hi There
I booked airport parking through a comparison website. Went through the process, booked, paid and got a confirmation email detailing the booking, including the vehicle type, arrival details, etc.
6 hours before my arrival time the actual parking company (not the agent) call me and tell me that there are surcharges because my vehicle is a van (short wheel base as per the booking they have had for weeks) and also airport surcharges.
I checked the agents website and there aren’t any terms and conditions. I checked the supplier website and there also aren’t any terms and conditions. I asked to see them and they emailed me them Saying they don’t have to be publicly available (true) and I have to pay the charges or the parking is cancelled.
They called me 30 minutes after the agent shut, somslightly stuck
Surely I should have been informed of these at point of purchase, and not in the terms and conditions I needed to request from the parking company?
Thanks in advance
Chris
I booked airport parking through a comparison website. Went through the process, booked, paid and got a confirmation email detailing the booking, including the vehicle type, arrival details, etc.
6 hours before my arrival time the actual parking company (not the agent) call me and tell me that there are surcharges because my vehicle is a van (short wheel base as per the booking they have had for weeks) and also airport surcharges.
I checked the agents website and there aren’t any terms and conditions. I checked the supplier website and there also aren’t any terms and conditions. I asked to see them and they emailed me them Saying they don’t have to be publicly available (true) and I have to pay the charges or the parking is cancelled.
They called me 30 minutes after the agent shut, somslightly stuck
Surely I should have been informed of these at point of purchase, and not in the terms and conditions I needed to request from the parking company?
Thanks in advance
Chris
0
Comments
-
They simply cannot unilaterally add terms to a contract after terms of that contract have been agreed.
The difficult bit is forcing them to provide whatever has already been agreed at the agreed price.0
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