washer dryer needs attention after 1 year ...

shaggy

Hi

I bought a Beko washer / dryer from Currys around 18 months ago. It's door wont close properly, and I dont really want to mess around with the hinges myself in case i make it worse!

I called Currys and they are unwilling to help saying guarantee was one year only.

Surely theres an EU law somewhere where I can quote where theyre obliged to repair an appliance even after 1 year?

BoGoF

Surely not.....after 6 months onus is on you to show any fault is inherent. You would need an engineer report to confirm this and paid for at your expense (which you could claim back if an inherent fault).

hpuse

Sometimes contacting the manufacturer directly might help as there could be an inherent issue with certain components fitted under certains models manufactured under the same batch.


Either ways, depending on the issue reported - if they are a 'helpful' bunch - they will offer support and fix for the same without going via the retailer/Curry's since it is outside of warranty.

shaggy wrote: »

Hi

I bought a Beko washer / dryer from Currys around 18 months ago. It's door wont close properly, and I dont really want to mess around with the hinges myself in case i make it worse!

I called Currys and they are unwilling to help saying guarantee was one year only.

Surely theres an EU law somewhere where I can quote where theyre obliged to repair an appliance even after 1 year?

DoaM

It certainly doesn't hurt to try the manufacturer, but please note that you have no consumer rights with the manufacturer (other than those afforded by any valid warranty).

macman

If it's simply dropped slightly, then tightening the hinges up is probably going to solve it. Nothing you can't do yourself. Next time, buy from JL not DSG, as you get a 2 year warranty.

Mr_Singleton

shaggy wrote: »

bought a Beko washer / dryer from Currys around 18 months ago.

Oh well you can console yourself by remembering how much money you saved buying it.