Trying out a laptop

Purple12_2

Hello everyone at MSE.

A quick question regarding trying out a laptop.
I use a wheelchair and need to get a new laptop. (using a wheelchair is relevant for two reasons here).
I want to try a bigger laptop, but due to my hand strength am unsure if this will work for me. However, the local computer shops (including big stores) are unable to move a laptop to where I can reach it due to how they secure them.

If I pick up a laptop from argos, open it and see if it works for me, where do I stand if I need to return it? I would really just need to put it on my tray and feel the keys, so if that feels ok I would keep it. However, if it didn't, I would need to return it. If it doesn't fit for me, and I didn't switch the laptop on, and only positioned it to see if it is comfortable, should I be able to return this for a refund in a straightforward way? I am just aware there is a reasonable chance it might not be usable by me. To test it, I wouldn't need to plug it in or turn it on, as I can feel quickly if my wrists hurt or it is in a position that makes my hands weaker.

neilmcl

I'm sure most stores would be happy to enable the laptop to be brought into your reach. If you want to try from home then order online and you'll be somewhat protected by distance selling law under the Consumer Contracts Regulations 2013, just make sure you purchase from a reputable and decent retailer that has a good reputation for no fuss returns.

DCFC79

Depends if the retailers will refuse a refund if it's taken out of the packaging.
Do you not know anyone who has a laptop you could try ?

couriervanman

Argos will bring one out from storeroom to let you see if it fits on your tray obviously you will have to go to your local store

oldagetraveller

couriervanman wrote: »

Argos will bring one out from storeroom to let you see if it fits on your tray obviously you will have to go to your local store

Or the suggestion in the first sentence of post no. 2.
One from the storeroom, I would think, will be sealed. Can't see them opening a brand new and sealed item.

born_again

In store ask to see the manager and say they are discriminating against people with disabilities by not allowing then to try the products unlike a able bodied person.
I'm sure any retailer wanting a sale would be more than willing to remove the security to allow you to try. Lets face it they do that when selling ex-display models.

davidmcn

born_again wrote: »

In store ask to see the manager and say they are discriminating against people with disabilities by not allowing then to try the products unlike a able bodied person.

Indeed, it would pretty obviously be a reasonable adjustment. OP, are they actually refusing to do so or are you just assuming they wouldn't?

neilmcl

DCFC79 wrote: »

Depends if the retailers will refuse a refund if it's taken out of the packaging.
Do you not know anyone who has a laptop you could try ?

Those retailers are neither reputable or decent, and would probably be breaking the law if they insisted that for such a thing as a laptop.

Wanderingpomm

If you’ve turned it on you cannot return it

Purple12_2

davidmcn wrote: »

Indeed, it would pretty obviously be a reasonable adjustment. OP, are they actually refusing to do so or are you just assuming they wouldn't?

I went to the store a little while ago and they said they couldn't untether the laptops from the desks.
I phoned up this afternoon and requested to speak to a manager after reading this thread, and they said that they would be able to untether it for a few minutes for it to be tried. Although, oddly they said that they won't do this for macs (not that I'm after a mac!)

Thank you for the advice to everyone who replied though, I should be going to look at one tomorrow.

neilmcl

Wanderingpomm wrote: »

If you’ve turned it on you cannot return it

That's incorrect and besides the OP was quite clear they only wanted to try it out for feel and weight.