Cost of a return of a large item

justme111

Ordered a beanbag from beanbag bazaar, when it arrived I have not even removed it from the packaging as there were lose beads in the box , the bag felt flat and I do not like the texture of it anyway. Closed the box back up , loaded with the company, was advised I am responsible for the costs of sending it back. Parcelforce would charge me £30+ for it, the bag costs £60. It just does not seem right to be in a position where one is supposed to lose half of the item cost due to the return cost . Can someone advise me please on whether that is really the way things are? It was free delivery when buying it I believe.

DCFC79

Have you told them its faulty ?

Have you read the faulty and damaged goods part of the returns section ?

The_Rainmaker

DCFC79 wrote: »

Have you told them its faulty ?

Have you read the faulty and damaged goods part of the returns section ?

But it's not faulty the OP just doesn't like it.

LilElvis

The_Rainmaker wrote: »

But it's not faulty the OP just doesn't like it.

It may be faulty - the OP would need to take it out of the packaging to establish whether the loose beads in the box are there as a result of a hole in the beanbag or just some "extra" ones that have made it into the box.

hollydays

If the op doesn't open it, it could then be construed as change of mind which they will have to pay for.
Depending on how big it is, myhermes could be a very cheap option

unholyangel

From their T&C's (which contain some dodgy terms btw):

From receipt, you have 14 days to let us know by email RMA@beanbagbazaar.co.uk that you intend to return your bean bag to us in a new and unused condition. You are responsible for returning the item to us at your expense - the maximum return cost for tracked delivery is estimated to be a maximum £15 per box (based on our largest box size).

The CCRs:

(5) The consumer must bear the direct cost of returning goods under paragraph (2), unless—

(a)the trader has agreed to bear those costs, or
(b)the trader failed to provide the consumer with the information about the consumer bearing those costs, required by paragraph (m) of Schedule 2, in accordance with Part 2.

Paragraph m of schedule 2 is:

(m)where applicable, that the consumer will have to bear the cost of returning the goods in case of cancellation and, for distance contracts, if the goods, by their nature, cannot normally be returned by post, the cost of returning the goods;

And in accordance with Part 2 would be these two sections in their entirety:
http://www.legislation.gov.uk/uksi/2013/3134/regulation/13/made
http://www.legislation.gov.uk/uksi/2013/3134/regulation/16/made

Including:

(6) Any information that the trader gives the consumer as required by this regulation is to be treated as included as a term of the contract.

So ask them who provides the return service for less than the £15 maximum they have quoted - if it is change of mind. If the goods don't conform then they'd be liable for the costs and you'd only be liable to return them if you had previously agreed to return rejected goods.

macman

Free delivery does not mean free return, unless its faulty.

justme111

Thank you for your responses. The bag is well underfilled from the corner that I can see and enough beads spread in my living from just opening the box for me to want to remove it. I really could do without this hassle. Thank you for digging up info, unholyangel. I shall report the results...