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Natwest Switching Issues...

a_bloke
Posts: 1 Newbie
Just tried switching to Natwest for their £150 (about the last bank I've never used..) but ran into issues with their automated ID checking "hooyu" that I thought others might like to know about.
It looks like you just need a selfie and "a" photo ID, but just a driving licence is apparently not good enough, you actually need more than 1.... and I don't have a current passport or national ID card, which are the only other options! Spoke to customer services who told me there was nothing else that could be done, so I had to cancel my application :-( I wasn't even allowed to take it into a branch (apparently that's a whole different process...)
So, if you don't have a current passport but are thinking of switching, you may be best going into a branch...
On a related note, they apparently already completed the credit check earlier on in the process, so I'm slightly nervous about trying again / going to RBS instead - do you think the multiple checks in a short period will cause me any problems?
It looks like you just need a selfie and "a" photo ID, but just a driving licence is apparently not good enough, you actually need more than 1.... and I don't have a current passport or national ID card, which are the only other options! Spoke to customer services who told me there was nothing else that could be done, so I had to cancel my application :-( I wasn't even allowed to take it into a branch (apparently that's a whole different process...)
So, if you don't have a current passport but are thinking of switching, you may be best going into a branch...
On a related note, they apparently already completed the credit check earlier on in the process, so I'm slightly nervous about trying again / going to RBS instead - do you think the multiple checks in a short period will cause me any problems?
0
Comments
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a few days ago opened a nat west account for a friend and got letter in post yesterday with a digidocs link.
set up digidocs, selected driving licence and uploaded back and front photos as requested
did not ask for passport as well...0 -
It looks like you just need a selfie and "a" photo ID, but just a driving licence is apparently not good enough, you actually need more than 1.... and I don't have a current passport or national ID card, which are the only other options! Spoke to customer services who told me there was nothing else that could be done, so I had to cancel my application :-( I wasn't even allowed to take it into a branch (apparently that's a whole different process...)
NatWest publish their policy at https://personal.natwest.com/personal/current-accounts/what-do-you-need-to-open-a-current-account.html so if what you were asked for doesn't comply with that then raise a formal complaint....0 -
I'd never heard of Hooyu or the need for a "selfie", so I looked on Natwest's website for information:
"Sharing information
As part of the verification process, we'll share your contact details with HooYu and they will share with identity verification information with us."
Once upon a time poor syntax or grammar helped you to spot bad guys.
That was then...:)0 -
I intended to switch my Bank of Scotland account to NatWest and was asked to download my driving licence front and back but they kept responding that I needed to try again. Their site looked familiar and looking further it said I had downloaded documents when I applied for a NatWest account when they had a previous offer which I had unfortunately totally forgotten about.
So as I wouldn't be eligible for this offer I didn't take it any further but they asked for either a driving licence or passport nothing else.0
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