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Bulb cashback

Anyone else had trouble signing up with Bulb through moneysavingexpert.com and getting the cashback? It's now 6 months since I joined Bulb, I contacted them yesterday to ask them to "action" the switch so that I could receive the cashback and compare other deals. Their first reply was that cashback's only given with dual fuel (I've got electricity only), when I pointed out that the cashback came from moneysavingexpert they then came back and said "this is taking a little while for me to look into, is it okay if I send you an email later today with an update?". It's obviously too complicated for them as I've heard nothing.

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