KLM Strike, Manchester - Dubai, transfer in Amsterdam.

Joshclarke7

Hi,

On Wednesday I traveled from a Manchester to Dubai with a transfer in Amsterdam, with KLM airlines. On Monday I was advised there would be a strike at Schiphol, on the day I traveled, which meant I couldn’t take checked luggage. When I arrived at Schiphol we were advised the flight would be delayed as there weren’t any staff to load the luggage on the flight, after 3 hours were were able to board. Once boarded we were then advised a hydraulic leak had been found and a part needed to be replaced. We finally left 5hrs and 30minutes after our scheduled time.

What are my rights to make a claim and what are the correct channels I should go down.

TIA!!

headpin

You will be entitled to compensation if there is a delay in accordance with the EU Rules. The delay is not based upon the departure times, but how late you arrive beyond the scheduled arrival time.

MSE has a guide here that should give you all of the information that you need.

https://www.moneysavingexpert.com/travel/flight-delays/#cancelrules

Joshclarke7

Even though my destination was outside the EU?

photome

Joshclarke7 wrote: »

Even though my destination was outside the EU?

Flight originated in the EU
better to post on the dedicated flight compensation page for KLM


https://forums.moneysavingexpert.com/discussion/4384719/flight-delay-and-cancellation-compensation-klm-af-only