Customs charge

dj1471

graceorly wrote: »

hi, would you mind explaining what a CCR is and how i can take this further? i opened a complaint with Paypal, however they refused it as the company provided proof of delivery (only to the boarder but PP say that's all they need) thanks!

The use of PayPal will complicate things. CCR is the Consumer Contract Regulations, this is where your right to cancel a distance sale within 14 days for a full refund comes from. You will need to give PayPal proof that you cancelled within 14 days of receiving the goods and that the goods were returned within a further 14 days. If the goods are being held with Royal Mail you may wish to tell them that you're rejecting the delivery so they get returned in time. The tracking will be your proof of the goods being returned. You'll need to be careful that you don't run out of time to claim via PayPal. Also worth noting that PayPal's requirements for a successful claim and your rights in law are not necessarily the same, there's no guarantee you'll be able to get any money back.

born_again wrote: »

Any refund from the company will not include any duties paid by the customer.

They've already said they don't intend to pay the VAT / duty.

born_again wrote: »

Also if OP refused deliver on the basis of not wanting to pay duty. It is possible that the company could reject the chargeback on the basis that customer refused to pay the duty.

Where in the Visa or MasterCard rules does it say that?

born_again wrote: »

While the site does have a UK address (no tel no), it does state that international delivery is free and has a drop down box to choose currency. As well as a .COM address.

They state in the T&Cs that they are a UK Ltd. company and (rather clumsily) that the jurisdiction is England & Wales. While it's clearly based entirely overseas it can still be a UK company and thus bound by UK law. Exercising your rights against such an entity is of course pretty much impossible...

born_again

dj1471.
No links to Visa regs as they are not public.

If it was made via paypal and they have rejected it as it was delivered to customs. Then that give a hint as to how other payment processors work.
Add in paypal can reject a visa c/b on the grounds that they supplied what they were asked to do.. Move the money to the supplier. They are not the provider of the goods.

Also paypal timescales are 180 days compared to visa/mastercard being 120 to dispute.

OP states 25% charge. But just how much was the product?