John Lewis mis-sold me Accidental Damage Package

Longstocking

I bought an accidental damage plan that doesn't cover business use - where do I stand?

BoGoF

A lot of that is irrelevant information. Did you tell them it was for commercial use. As a B2B transaction its up to you to do due diligence.

Longstocking

I said " I said also that I needed to get the machine urgently as I was a graphic designer working from home and had a list of clients waiting for work from me and that I would only order if I could get urgently."

I don't know what is relevant or not relevant, I am just telling the story of what happened so nothing is missed out.

BoGoF

Well we don't need to know you paid £6.99 for quick delivery. Only saying this as the longer you take to make your point the less people will reply.

It can be summed as I bought an accidental damage plan that doesn't cover business use - where do I stand?

Longstocking

Now corrected

bigisi

You've been put back to the position you were in before it was "missold" and have been compensated as a good will gesture. There's nothing more to be had.

'missold' isn't a magic word which gets you a free Mac.

As a business who relies solely on this computer to provide your services to clients, it could be expected you'd have better protection against this kind of thing already.

Longstocking

I wasn't after a free iMac, I just thought they should be liable to repair it, seeing as they sold me a care package, the mac got damaged, they then cancelled the care package,. I had told them it was for myself working at home as a self employed graphic designer. They hadn't read the terms out to me, they asked if I wanted the 2 year care package, I said yes. The machine was damaged, I rang up to claim, they said it was covered, then said because it was business use, it wasn't. Surely they should be responsible?

bigisi

Longstocking wrote: »

I wasn't after a free iMac, I just thought they should be liable to repair it, seeing as they sold me a care package, the mac got damaged, they then cancelled the care package,. I had told them it was for myself working at home as a self employed graphic designer. They hadn't read the terms out to me, they asked if I wanted the 2 year care package, I said yes. The machine was damaged, I rang up to claim, they said it was covered, then said because it was business use, it wasn't. Surely they should be responsible?

Please think about it (Take all the emotion out of it and look at it objectively) then explain your logic behind the phrase in bold.

Another question for you. Who do you think "should be resposible" had you never bought the cover?

BoGoF

As I said earlier it is your responsibility to ensure the product met your needs. You didn't. You failed to carry out due diligence. As a business you are not protected by consumer law.

Longstocking

BoGoF wrote: »

As I said earlier it is your responsibility to ensure the product met your needs. You didn't. You failed to carry out due diligence. As a business you are not protected by consumer law.

Thanks that's answered my query!