BT Call blocking phone problem

libra10

Wondering whether anyone can advise?

When using the green button to dial a call, there is a signal that a call has been made, and unanswered. When using 1471, it shows the call and states that you can use '3' to return the call.

I don't recognise the number, and am unable to stop the signal, resulting in being unable to make further calls.

Wondering how can I delete the number, and gain the dialling tone again? I tried dialing the number, but the tone still persists.

Grateful for any help.

kev_min

Have you been left a voicemail, try dialing 1571.


You should be able to dial through the tone anyway, try dialing and see what happens.

pingtech

libra10 wrote: »

Wondering whether anyone can advise?

When using the green button to dial a call, there is a signal that a call has been made, and unanswered. When using 1471, it shows the call and states that you can use '3' to return the call.

I don't recognise the number, and am unable to stop the signal, resulting in being unable to make further calls.

Wondering how can I delete the number, and gain the dialling tone again? I tried dialing the number, but the tone still persists.

Grateful for any help.

Maybe it's me not fully understanding how your specific phone works, but I would have thought if you can call 1471, you could call any other number :huh:

You cannot delete the number 1471 provides you; it will simply be replaced by another next time someone calls you.

libra10

Thanks everyone for your suggestions.

It is a new(ish) phone, and not sure of all the features yet. I dialled 1571, and there was a voice message which I was able to delete, by choosing '3'.

The phone is now back to normal, with the usual dialing tone.

Thanks very much for your help, much appreciated.

EssexExile

A read through of the instructions would be in order. I often find it's a good idea to have another read once you've grasped the basics, the more obscure stuff makes more sense then.

libra10

You’re right EssexExile. I had a basic read of the instructions to set up the phone, but couldn’t see anything there which referred to the issue. The instructions are a long pdf form consisting of lots of pages, and I didn’t know where to start!

The suggestions provided quickly solved the problem, very grateful for help.