Norwegian Airlines change flight time by over 11hrs

pmorrison_2

Hoping someone will be able to offer some advice.

Flying to New York with Norwegian Airlines on 5th December, the original flight time from Gatwick was 06:10 but I have had an email today to say they are changing our flight time to 17:10 instead. Don’t know if it makes a difference but it’s a different flight number from the original.

The email says I can ask for a full refund but to buy new flights is going to cost a lot more; the idea was to land early New York time to get a full first day so this essentially reduces our 4 day trip by a day.

Are we entitled to any compensation or do I just need to accept the change?

vegasvisitor

pmorrison wrote: »

Hoping someone will be able to offer some advice.

Flying to New York with Norwegian Airlines on 5th December, the original flight time from Gatwick was 06:10 but I have had an email today to say they are changing our flight time to 17:10 instead. Don’t know if it makes a difference but it’s a different flight number from the original.

The email says I can ask for a full refund but to buy new flights is going to cost a lot more; the idea was to land early New York time to get a full first day so this essentially reduces our 4 day trip by a day.

Are we entitled to any compensation or do I just need to accept the change?

I don't think you are entitled to compensation (you are more than 14 days notice), but at least they give you the option of cancelling. Can you fly out a day earlier and get your extra day? Have you booked a hotel? Could you just completely change your plans?

Caz3121

they are showing a flight at 09:50 also...I would ask for that one

CM66

If the flight number has changed then it looks like a cancellation rather that a schedule change. You might be able to ask them to book you with another airline, you might also be entitled to compensation!




As Caz said there is a 09:50 flight on the same day, i would be asking them to put you on that one instead!

Ganga

CM66 wrote: »

If the flight number has changed then it looks like a cancellation rather that a schedule change. You might be able to ask them to book you with another airline, you might also be entitled to compensation!



As Caz said there is a 09:50 flight on the same day, i would be asking them to put you on that one instead!

If they give you ample notice they do not have to pay compensation

pmorrison_2

Thanks for the info, spoke to Norwegian and got booked on the 09.50 flight - pushed for an upgrade but they were having none of it!