House restoration after fire water damage. Information needed

littlerock

Without going into the details, see earlier threads, my house suffered smoke and water damage when next door burnt down. It has taken a while to get there but my insurers loss adjuster recently agreed terms with my choice of project manager / surveyor to manage the restoration.

I expected my project manager to come and do a survey for this but he has written to ask if my loss adjusters/insurers have given me copies of their drawings yet. (They certainly sent a surveyor in to do drawings and even had a 3d model made. ). To date there has been no suggestion they intend to pass copies of these to me to give to my project manager, to enable the restoration to proceed. Should I expect them to ? Is this normal practice?

eddddy

In your position, I would tell the project manager to discuss things like this directly with the loss adjuster.

You won't be adding any value by passing messages between the two parties - you might even inadvertently pass on messages incorrectly.


But perhaps you want to ask your project manager to give you copies of everything they send and receive, so you know what's going on.

littlerock

Loss adjuster says he is super busy ,,(is a senior LA) and is also based at other end of country. Said he is expecting me to liaise with project mgr on daily basis and only refer back costs and
technical or contractural problems. Thus is neither.

I just wondered what is common practice when it comes to insurers drawings of damage
to building. PM assumed LA had given me copies of drawings, but they have not. I have asked but they seem reluctant to divvy up. Surely not in their interest to make their designated project mgr do them again?

eddddy

littlerock wrote: »

Loss adjuster says he is super busy ,,(is a senior LA) and is also based at other end of country. Said he is expecting me to liaise with project mgr on daily basis and only refer back costs and
technical or contractural problems. Thus is neither.

I just wondered what is common practice when it comes to insurers drawings of damage
to building. PM assumed LA had given me copies of drawings, but they have not. I have asked but they seem reluctant to divvy up. Surely not in their interest to make their designated project mgr do them again?

It's not your problem that he's super busy...

...or that the loss adjuster bid for a job at 'the other end of the country'.

(For example, if I'm a plumber based in London, and I bid for a contract in Newcastle and win it, I can't really complain to the client that I'm too far away or that I'm too busy. It was my choice.)


By putting yourself in the middle, you're putting yourself at risk. If something goes wrong, it's possible that both the Project Manager and the Loss Adjuster will point at you and say "It's your fault!".


As I mentioned in your previous thread, these guys are working for the insurer, they're not working for you.

They will be looking after the insurer's interests, not your interests.

Given their unhelpful attitudes, perhaps you should think about instructing a professional to look after your interests.


Edit to add...

And anyone can put the word "Senior" in front of their job title - perhaps it's just there to impress customers etc.