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Very credit account

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On Friday evening I applied for a Very account to take advantage of the 12 months interest free and initial % discount. I got through with the congratulations message and was offered a £3000 limit and just had to sign the agreement online. At this stage my phone rang and I cancelled the call, however as I went back to the application it had disappeared and it was showing he Very home page. This has now come up on my credit file as a hard search.

I rang very and they said they couldn’t see my account or application and I said would have to apply again , this then putting another hard search on my credit file!

My question is ; surely they must have a record of this and it’s ridiculous I will have to apply again once I was approved.

Any advice where to go with this ?

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