Paypal incompetence and £10 reward promise not met

masonic

hubb wrote: »

I cant for the life of me imagine why a payment to a UK bank via Paypal would take 12 days

So you are trying to withdraw money from your Paypal account to your bank account? Edit: or someone else's bank account?

(and still pending although the money has now left the bank account but no confirmation from Paypal)

Not sure what you mean by this, which bank account?

Your Paypal account is not a bank account, it is an electronic money account and a withdrawal from your Paypal account is a 'redemption of E-money' (i.e. Paypal exchanges it for real money and sends it to your bank).

When you send money to Paypal, it converts it to E-money and credits it to your Paypal account.

See the Paypal user agreement

It is likely your payment has been caught up in a transaction review:
"Transaction Review. We may review your withdrawal transaction to mitigate any risks and/or to prevent money laundering and to ascertain whether any Restricted Activity (as set out in section 9) is taking place (“Redemption Risk”). Where a Redemption Risk is identified by us, we reserve the right to restrict your Payment Instrument and/or refuse your Payment Order. When you instruct us to perform a redemption, we may treat this as a future dated Payment Order which we will execute within the timeframes set out in section 4.1 once we determine the Redemption Risk has passed. If we release the restriction and/or proceed to process your withdrawal, you agree that the date of your Payment Order will start on the Business Day the restriction was lifted."

Edit: This might be the origin of the problem:

hubb wrote: »

Well I referred a friend to join Paypal during their offer of rewarding £10 if they signed up. The person signed up, and promptly sent £15 to a friends Halifax bank account to also qualify for a £10 reward (anything over £5 would qualify).

If you, or your friend have linked a bank account owned by someone else to your/their Paypal account then that would likely raise anti-money laundering flags. Financial institutions are not allowed by law to communicate with you regarding suspicious account activity, so that would explain the lack of communication you have received.

hubb

Rubbish. If you read the OP The criteria was refer a friend, friend signs up - you get £10 reward (I didn't) Friend sends money to a friend or payment to company and also receives £10 (she didn't) Money sent from referred friends Paypal account sent to her friends bank account (gift) 12 days on any money is still in the either. Paypal promise to get back ASAP and no response (they used to be pretty good with customer service) Many many attempts at contacting them and they just don't respond.

I have sent and received money in my Paypal account many times that has been pretty instantaneous. I feel they are dragging their feet and do not want to pay up the £10 to us. They are diabolical.

masonic

hubb wrote: »

Rubbish. If you read the OP <snip>

I read the OP. I also read all of your subsequent posts. And I've read the Paypal user agreement. My point stands, if as you say, your friend tried to withdraw money from her Paypal account to another friend's bank account (gift or not), that's the origin of your problem. If that's not what happened, then maybe it's time to brush up on the old communication skills.

Have fun sorting out your problem. I'm out.

snowqueen555

I'd also say give it some time, some rewards don't pay out for a while. Doesn't sound like it's worth getting so worked up over a small amount, you've probably expended far more time and energy on this than it is worth.

hubb

masonic wrote: »

Have fun sorting out your problem. I'm out.

I'm mortified :rotfl:

As for communication, you seem to be the only one having problems understanding my OP.

hubb

snowqueen555 wrote: »

I'd also say give it some time, some rewards don't pay out for a while. Doesn't sound like it's worth getting so worked up over a small amount, you've probably expended far more time and energy on this than it is worth.

Its the fact that they do not follow up emails/messages/chat as they promise. What kind of cowboy company have they become ?