Dwell problem with returns

Colourqueen · 11 September 2019 at 9:50AM

Hi, hope someone can help me please.
I’ve bought a table and two benches from Dwell, the table was damaged, they came to replace the part, but that part was also damaged.
I have now have ask them to refund me and take it away, but they are refusing to take the benches as they are not faulty!
What can I do as I bought the benches to go with the table and they are useless without it.
Any ideas anyone?

Thanks

Geodark · 11 September 2019 at 11:27AM

Was it a set or 3 separate items? what time scales are we talking?

Colourqueen · 11 September 2019 at 12:39PM

Hi, it was delivered on the 22nd September 19 and it’s 3 separate items unfortunately

born_again · 11 September 2019 at 5:04PM

Colourqueen wrote: »

Hi, it was delivered on the 22nd September 19 and it’s 3 separate items unfortunately

22 Sept 19 ?

How did they do that ? :rotfl:
Was this sold as a package or are they all separate orders?

Colourqueen · 11 September 2019 at 8:17PM

It was a separate table and benches not a set, but all three bought together on the one order in store. thanks

Colourqueen · 15 September 2019 at 8:15AM

I’ve managed to get a credit note for the benches which I’m happy to accept. Thanks for the help and advice. &#55357;&#56832;

Dwell problem with returns

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