New Customers Only

Flt._Lt._Biggles

E.ON_Company_Representative:_Malc wrote: »

Morning all and just a quick update.

Last night, we removed the Fix Online version 8 tariff from sale. The only tariffs we now have on sale are available to both new and existing customers. These can be seen on our website and the Price Comparison sites.

Thanks again for the feedback.

Malc

Your Fix Online version 8 tariff was your cheapest tariff (for most customers)
It was even being promoted a couple of weeks back in the MSE Email
https://www.moneysavingexpert.com/tips/28-08-2019/#energy

Will Eon be offering a new cheap tariff soon, are are you not interested in gaining any new customers at this time?
... or indeed retaining existing customers coming to the end of their fixed deal if you have really taken on board the criticism of 'brand new customers only' tariffs :cool:

paulypost

So LOYAL customers are meant to be thankful that a good deal is no longer available to anyone? Was that a business decision taken for the sake of fairness to all?

Smodlet

paulypost wrote: »

So LOYAL customers are meant to be thankful that a good deal is no longer available to anyone? Was that a business decision taken for the sake of fairness to all?

Paulypost, that is the whole point of the switching process. Loyalty is worth about as much to energy companies as it is to telecoms companies and, increasingly, to banks. Gone are the days you could go and talk to your bank manager of thirty years and get a loan that a new customer could not.

With the exception of water companies (which we are stuck with) to every utility, churn, churn, churn; to every customer, switch, switch, switch.

Nowadays and for quite a while now, it is all algorithms and bots; people matter less and less. The only way to win at the game is to play it. I have just left my energy supplier of seven years (grudgingly) because their prices just do not stack up any more. They are by far the worst of the big 6 on price for me now.

Let those too busy, important or apathetic subsidise those of us smart enough to watch the market at renewal time and switch; they obviously have better things to do.

Former_E.ON_Company_Representative:_Malc

Flt._Lt._Biggles wrote: »

Your Fix Online version 8 tariff was your cheapest tariff (for most customers)
It was even being promoted a couple of weeks back in the MSE Email
https://www.moneysavingexpert.com/tips/28-08-2019/#energy

Will Eon be offering a new cheap tariff soon, are are you not interested in gaining any new customers at this time?
... or indeed retaining existing customers coming to the end of their fixed deal if you have really taken on board the criticism of 'brand new customers only' tariffs :cool:

Hello Flt. Lt. Biggles and, as above, our Fix Online Exclusive v8 tariff was withdrawn from sale at the end of last week.

As it stands, we've not been advised if this will be replaced with another tariff for new customers only.

We're continually looking to develop our products so we’re better able to engage with a wider customer base. This isn't to say we're not also exploring the best ways of looking after our existing customers. We're doing this all the time and continue to offer tariffs and products to both new and current customers through our website and the Price Comparison sites.

As smodlet says, keep an eye on the Price Comparison sites and our website as new tariffs tend to show here first. The Price Comparison sites will also list tariffs from other suppliers so you can see how ours stack up.

Malc

couriervanman

Well those 4 replies from E.on just prove what they think about existing customers.

The first two were almost like TripAdvisor replies....."Thank you for your feedback i will pass it on to the relative department".....basically B0g off

molerat

couriervanman wrote: »

Well those 4 replies from E.on just prove what they think about existing customers.

The first two were almost like TripAdvisor replies....."Thank you for your feedback i will pass it on to the relative department".....basically B0g off

From previous history I believe Malc will pass it on to the relevant department but he is not a business decision maker. The blame for this is squarely on OFGEM. They have repeatedly failed to regulate the industry in a way that will benefit the customer, regularly coming up with hair brained ideas that do the exact opposite.

Mealyn

I am in the middle of being switched from EDf to British Gas. One of the reasons was that it has free Home care Insurance included in the tariff. Please be aware that if you were once a customer of homecare and have cancelled (in my case 2 months ago because it was getting very expensive) and 3 months have not elapsed by the time you sign up again even through an energy tariff they will not give you the insurance. I know it said new customers only which in my mind I was but I did not see anything about that you had to have left for 3 months before signing up again. Further more the letter they sent me stated that as I was already a customer of Home care I couldn't have it. But I am not a customer and they agreed that it was cancelled 2 months ago. The letter received was so full of errors that I have written a complaint to them. I don't care whether they give me the homecare or not as its expensive to use them. On each call out its £99 and the boiler service is an extra £60. So much for insurance. However what really annoyed me is that the letter states I was already a customer. and they 'll write to me again when its time to renew my existing Homecare agreement. What on earth?? REading through the emailed contract, nowhere does it state you cant have Homecare if you have left them before 3 months are up. As I received the letter after my cancellation period I have no choice to stick with them or be charged £60. All badly done I think.

Takmon

Mealyn wrote: »

I am in the middle of being switched from EDf to British Gas. One of the reasons was that it has free Home care Insurance included in the tariff. Please be aware that if you were once a customer of homecare and have cancelled (in my case 2 months ago because it was getting very expensive) and 3 months have not elapsed by the time you sign up again even through an energy tariff they will not give you the insurance. I know it said new customers only which in my mind I was but I did not see anything about that you had to have left for 3 months before signing up again. Further more the letter they sent me stated that as I was already a customer of Home care I couldn't have it. But I am not a customer and they agreed that it was cancelled 2 months ago. The letter received was so full of errors that I have written a complaint to them. I don't care whether they give me the homecare or not as its expensive to use them. On each call out its £99 and the boiler service is an extra £60. So much for insurance. However what really annoyed me is that the letter states I was already a customer. and they 'll write to me again when its time to renew my existing Homecare agreement. What on earth?? REading through the emailed contract, nowhere does it state you cant have Homecare if you have left them before 3 months are up. As I received the letter after my cancellation period I have no choice to stick with them or be charged £60. All badly done I think.

So your saying one of the reasons you chose that tariff was to get the free homecare insurance then you go on say how poor value the insurance is and you don't care if you get it or not :rotfl:

Mealyn

I signed up because it was the cheapest tariff. The insurance was a bonus. I was mad because the letter sent to me said I was already a customer of their home are agreement so couldnt have this offer when I wasnt. They agreed that it had been cancelled and wasn't a customer. I had cancelled over two months ago because it was getting too expensive. After contacting them they toldl me then of the 3 month rule. I pointed out to them the inaccuracies of their letter but they just bumble on about their 3 month rule. No where did it state this when signing up. The contract said for new customers only which I was for the energy. And no I am not bothered about the insurance but others may might be and my point was to highlight there 3 month rule if anyone like me had had the home care insurance previously. I hope this clarifies the matter