Rejection of vehicle - Consumer Rights Act

lju

JJ_Egan wrote: »

OP you need to SORN the vehicle before a fine is issued .At present you are the owner and are required to SORN or tax the vehicle .
https://www.gov.uk/make-a-sorn

I do not believe the dealership has transferred ownership to me. I have not received a new V5 nor have been provided with the New Keeper slip. Obviously, I intend to inform the DVLA of the circumstances if needs be.

lju

waamo wrote: »

There have been 3 threads recently about wanting refunds on cars. All 3 were cars bought sight unseen. Coincidence?

Never again!

waamo

lju wrote: »

I do not believe the dealership has transferred ownership to me. I have not received a new V5 nor have been provided with the New Keeper slip. Obviously, I intend to inform the DVLA of the circumstances if needs be.

You appear to be confusing owner and registered keeper. You are the owner. You've bought it and paid for it. Presumably you have a receipt.

The V5c shows the registered keeper not the owner.

The mileage being incorrect may strengthen your case. How wrong is it? Are we talking thousands of miles or could it be explained by a few test drives?

lju

waamo wrote: »

You appear to be confusing owner and registered keeper. You are the owner. You've bought it and paid for it. Presumably you have a receipt.

The V5c shows the registered keeper not the owner.

The mileage being incorrect may strengthen your case. How wrong is it? Are we talking thousands of miles or could it be explained by a few test drives?

Although promised, no invoice has been sent. I do have an email detailing the payment made for the vehicle.

The mileage is around 1k more than advertised.

I do understand the difference between owner and registered keeper. I was referring to the lack of documentation which means I can not complete a SORN etc online.

waamo

I hate to say but I'm not convinced 1k mileage is particularly significant. It won't really affect the value of the car.

lju

waamo wrote: »

I hate to say but I'm not convinced 1k mileage is particularly significant. It won't really affect the value of the car.

Not on its own I agree, and if this was the only issue there would be no problem.

Combined with all the other issues I believe I have a strong case for the rejection.

I've taken it legal this morning so time will tell.

I've also emailed DVLA regarding the SORN.

k3lvc

lju wrote: »

My understanding is that all dealerships must inform customers if the prior registered keeper was a lease.

But are we talking 'dealership' here (i.e. it's a Merc from a Merc dealer that's been previously leased by Merc) or a back street dealer that's acquired with unknown provenance (auction/trade in etc) ?

I'd be more worried about the lack of V5/keeper transfer - have you actually seen any evidence that these existed before the sale ?

Good luck but this could prove to be an expensive (either financially or in a time consuming way) lesson on how not t buy a used vehicle

lju

k3lvc wrote: »

But are we talking 'dealership' here (i.e. it's a Merc from a Merc dealer that's been previously leased by Merc) or a back street dealer that's acquired with unknown provenance (auction/trade in etc) ?

I'd be more worried about the lack of V5/keeper transfer - have you actually seen any evidence that these existed before the sale ?

Good luck but this could prove to be an expensive (either financially or in a time consuming way) lesson on how not t buy a used vehicle

RAC Approved dealership, long established and a LTD Company.

I would assume it's come via the auctions with the state of it.

Lesson has been well and truly learned!

JJ_Egan

lju wrote: »

I do not believe the dealership has transferred ownership to me. I have not received a new V5 nor have been provided with the New Keeper slip. Obviously, I intend to inform the DVLA of the circumstances if needs be.

The way the DVLA works is they issue the fine to you .They dont wait for you to tell them the tale or your problems .

Not sure how no insurance works regarding fines etc .

You dont need a V5 to sorn .
If the seller has sent off the bottom part then DVLA will know soon enough .

smnb08

Op, you have my complete sympathy....I’m going through the same as you at the moment.

Like you, I trusted that buying a car advertised on auto trader by a car dealer was safe....how wrong was I!

Similar thing to you, damage to vehicle (scrapes, scratches and dents) none of that was shown in the pics.

Mine was also delivered to me, although I was initially disappointed with the overall condition I wasn’t too worried as thought I could improve with a little tlc however on the car being checked over we discovered it had been delivered to me with a blown head gasket.

Not having much luck getting the salesman to commit to getting anything sorted, have got a fully qualified mechanic coming tomorrow to confirm that’s the problem and give me a cost to put right...then I shall contact the seller again and see where we go from here.

It’s so upsetting and frustrating.....and I personally think, despite what people on you’re thread and mine say, we may have been a little too trusting of these sellers BUT what they’ve done isn’t right or fair.

Good luck trying to get you’re money back!