Bulb Cashback.

Amber_C

Can anyone help with my cashback please?
I switched to Bulb in January and have yet to receive £40 and the extra £25 too.
I have contacted Bulb and Energy Club but to no avail.

Can anyone help please?

Many thanks. Amber.

Cisco001

Read this thread
https://forums.moneysavingexpert.com/discussion/6046311/where-does-cashback-come-from-i-e-who-pays-it

FelineFunk

Amber_C wrote: »

Can anyone help with my cashback please?
I switched to Bulb in January and have yet to receive £40 and the extra £25 too.
I have contacted Bulb and Energy Club but to no avail.

Can anyone help please?

Many thanks. Amber.

Are you sure you have not received the bill credit? I understood that should have been applied to your account almost as soon as you joined up, or at least once the supplier has received your first monthly payment.
Why would you have left this months.? :huh:

Just think how much extra you have been paying to Bulb for 9 months over and above what you could have been paying. The MSE Cheap Energy Club would have been alerting you every month of potebtial savings elsewhere (subject to any minimum savings requirement you have set with your CEC account)

In regards to payment of the cashback due from the CEC, that is not usually paid for at least 3 months after switching (irrespective of the claims to the contrary made in the thread linked above) and can take as long as 6 months.

You've waited much longer than this, and the CEC FAQ's advise what you should do:
https://help.cheapenergyclub.com/hc/en-us/articles/360000350908-I-haven-t-received-my-cashback-what-should-I-do-

I see you claim to have contacted Bulb Energy in regards the bill credit.
What exactky did they say in response? :huh:

I see you claim to have contacted MSE already, but to no avail. Did they give you an explanation? If so, what did they say?
If you have not received a response, then as Bercow now advises moaning MPs, PERSIST, PERSIST, PERSIST !

Perhaps contact Martin directly via twitter if necessary.
https://twitter.com/MartinSLewis
I know he doesn't own this site anymore, but his name is still at the top of this board as 'founder and chair', and I am sure he will be appalled if the website that still legally uses his name and reputation to promote their services is not responding to customer queries.

Amber_C

Thanks all.

Just rung bank and they do not have a record of £25 from the link in the other thread.

I have been writing for a while to Energy club about this and they said they are waiting for something from Bulb to approve the request.
I have written more than once and do not get replies anymore.
When I rung Bulb they said that the MSE energy club (and similar) have systems that generate referrals and they come in batches. And it's probably on its way.

Just off the phone now with Bulb and they have flagged it. They will get back.

Everytime I logged into MSE energy club it just says switch in progress...

FelineFunk

Amber_C wrote: »

Thanks all.

Just rung bank and they do not have a record of £25 from the link in the other thread.

I have been writing for a while to Energy club about this and they said they are waiting for something from Bulb to approve the request.
I have written more than once and do not get replies anymore.
When I rung Bulb they said that the MSE energy club (and similar) have systems that generate referrals and they come in batches. And it's probably on its way.

Just off the phone now with Bulb and they have flagged it. They will get back.

Everytime I logged into MSE energy club it just says switch in progress...

Thanks for the fuller picture regarding the actual responses you have already received from both the supplier & MSE . It could have save a lot of time and effort if you had painted the full picture when you started this thread :cool:

Anyway, as I understand it, MSE have confirmed to you that, despite 9 months having elapsed from the switch having been completed, Bulb have still not paid them the referral/affilate fees due.
(all that more suspicious then, that in another thread late last night linked to in post#2, another user claims MSE have already paid them cashback for the same supplier in a record breaking 1 month :cool:)

What's more, it seems the supplier Bulb, agrees to not having paid MSE yet and that 'probably' the cheque's in the post to them :cool:

Put all that together with the thread I saw from the beginning of this year that Bulb owed over £26million and rising, ... well it doesn't take a genius to join the dots. :cool:

Avro were kicked off the MSE CEC as an affiliate supplier when they unreasonably delayed paying MSE referral/affiliate fees; I wonder how much longer Bulb will be allowed to remain based on the information you have now posted.

Former_MSE_Holly

Amber_C wrote: »

Thanks all.

Just rung bank and they do not have a record of £25 from the link in the other thread.

I have been writing for a while to Energy club about this and they said they are waiting for something from Bulb to approve the request.
I have written more than once and do not get replies anymore.
When I rung Bulb they said that the MSE energy club (and similar) have systems that generate referrals and they come in batches. And it's probably on its way.

Just off the phone now with Bulb and they have flagged it. They will get back.

Everytime I logged into MSE energy club it just says switch in progress...

We can update your account if the switch has completed Amber, just send us an email at energyclub@moneysavingexpert.com and we'll take a look for you.

On the cashback, we can only issue this once we receive an update from the supplier to let us know whether the switch was successful or not. When we receive this update, if the switch did go through then we receive our referral fee which is the cashback we split with you. It sounds like in your case we haven't heard from Bulb just yet, but we can double check on this part too if you get in touch

Amber_C

Many thanks.

Just wait and see what Bulb say now.....

Amber_C

Thanks to Holly for marking my switch not in progress anymore.
It's been escalated now by MSE and Bulb earlier today.

And thanks to you all for all your help !!

Amber_C

Update from Bulb this morning.
'Following on from our call yesterday there should've been no reason for you not to receive the referral bonus. From our side we have added £25 to your bulb account. You will now need to contact MSE directly for them to add the rest of the credit from the switch.'

So that's good...