Paying Window Company!

Frank99

My Brother in Law had 2 windows fitted by a company who don't ask for payment until the work is completed.
He is unhappy with some of the work and has arranged for a person from the Company to come and take a look at the problems however, the manager gave him a call yesterday saying he must pay the invoice by Bank Transfer immediately regardless of the problems.
I told him not to pay because the work has been finished badly and i think they would ignore sorting out problems once they receive payment.
I myself would never pay until i am satisfied but he is worried about this.
Anybody know what the best course of action would be here!

Aylesbury_Duck

I think he's right not to pay until he's happy. Just beware cowboy firms that will come and retrieve their windows if they're not paid for....

Jono111

When it happened to us we paid half and the rest when we were happy, it was through negotiations and we used a long standing company.
I think you are supposed to pay on completion though.

snilloct1957

Tell your brother-in-law to pay by credit card, then he'll have some comeback with consumer law and the credit card company over the shoddy workmanship. Is the company FENSA registered? They may be able to help.

Frank99

Jono111 wrote: »

When it happened to us we paid half and the rest when we were happy, it was through negotiations and we used a long standing company.
I think you are supposed to pay on completion though.

Terms & Conditions say even with defects you must pay or 2% interest will be added!

This is a worry but i would never pay for shoddy work myself until satisfied!

BoGoF

snilloct1957 wrote: »

Tell your brother-in-law to pay by credit card, then he'll have some comeback with consumer law and the credit card company over the shoddy workmanship.

Would be surprised if they took credit card.

Frank99

snilloct1957 wrote: »

Tell your brother-in-law to pay by credit card, then he'll have some comeback with consumer law and the credit card company over the shoddy workmanship.

They conveniently don't accept credit cards so no section 75, they do offer 10 year insurance backed guarantee but the credit card thing always concerns me with larger purchases.

pramsay13

Make a payment of half or perhaps whatever the full cost is minus work needed to rectify.
Write a letter / email explaining that as you have some issues you have withheld payment but will happily transfer balance once they are resolved.

macman

In a situation like this, possession is 9/10ths of the law. They can't make him pay now, and if he does, he surrenders the strong negotiating position he is in.
If he thinks the issues are fixable with some remedial work, then he could offer to pay 50% now, and the balance upon repair.

Frank99

pramsay13 wrote: »

Make a payment of half or perhaps whatever the full cost is minus work needed to rectify.
Write a letter / email explaining that as you have some issues you have withheld payment but will happily transfer balance once they are resolved.

Thanks, that does sound like a good solution to the problem!

pinkshoes

Frank99 wrote: »

Terms & Conditions say even with defects you must pay or 2% interest will be added!

This is a worry but i would never pay for shoddy work myself until satisfied!

What sort of company is this???? Clearly they must have had quite a few problems with shoddy work...

I would write (with proof of postage) saying you are more than happy to pay once the problems have been rectified and point out that their own T&Cs also state payment upon COMPLETION, and the window are not yet complete due to faults so no payment is due yet!

Their T&Cs seem contradictory.

Where did he find this firm??????