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Signed for, but damaged.
tidger
Posts: 10 Forumite
I purchased an very heavy oak table online.
It was delivered via a private delivery firm, one man delivery. Blanket wrap. I collected the table from van with the driver, unwrapped. We put it on my carpet and I called my wife in to examine it.
The driver took a photo of the table and we signed for it. No sooner had the driver left than I noticed three scratches on the top. We tuned the table on it’s side and took a photo of the bottom as well, which was not oiled. We also noticed a small gap in the corner and decided we did not want it.
We contacted the shop an hour later and asked them to come collect the table due to shoddy workmanship, I also wasn’t happy at carrying this very heavy table in myself, or the fact that it was just covered in a blanket, and the small scratches.
The shop informed us that it says in the description on the table, in their policies, and on the delivery information, plus the email they sent me, it was a one man delivery, that the table was very heavy and assistance would be needed. They also make it clear it is blanket wrap only. This is so they can provide a free delivery service and they do state if we are unhappy with this delivery we can pay for a private currier, which we opted not to do.
They also said they do not, nor have they ever oiled the underside of their coffee tables and have never had a complaint before and unlike any other companies, they oil our tables for no extra cost.
The gap is a knot and a natural occurrence in oak. It does not affect the integrity of the table in anyway and in the description they do state they cannot eliminate knots and gaps. That this is handmade and adds to the uniqueness of the piece.
They then said that they would contact the driver in regard to the damage.
The driver is denying there was any damage on the table when he left it. Saying both my wife and myself saw it in its unwrapped state, examined it and signed for it. He then took a photo of the table as proof it was ok and left.
We are disagreeing, I then said we tried to reject it, but he refused and said it was nothing to do with him.
The driver is denying this conversation took place and has provided the shop with a signed form and photos of the table in my home.
The shop has now contacted trading standards who has informed them that because we checked the table over, and signed for the delivery, they don’t have to accept a damaged table back.
We cannot cannot prove who did the damage and we should not have placed it on it’s side to take photos, as that could have damaged it. Their tables are not designed to sit on their side.
They have said trading standards also said If they accept a return I must pay to return the table, as the delivery company have washed their hands of it. The signature and photo after we examined it is proof of a successful delivery. and they can offer me a discounted refund because of the damage.
They have said they feel that would be unfair, and they are happy to offer a full refund as long as I pay for the return of the table, as I should have rejected it when I inspected it and returned it with the delivery driver.
They say they are in a difficult he said she said position. That they can only go on the proof before them. That I checked the table unwrapped, accepted the table, signed for the table and allowed the driver to photograph the table.
That any conversations I claim happened are simply he said she said.
What can I do?
It was delivered via a private delivery firm, one man delivery. Blanket wrap. I collected the table from van with the driver, unwrapped. We put it on my carpet and I called my wife in to examine it.
The driver took a photo of the table and we signed for it. No sooner had the driver left than I noticed three scratches on the top. We tuned the table on it’s side and took a photo of the bottom as well, which was not oiled. We also noticed a small gap in the corner and decided we did not want it.
We contacted the shop an hour later and asked them to come collect the table due to shoddy workmanship, I also wasn’t happy at carrying this very heavy table in myself, or the fact that it was just covered in a blanket, and the small scratches.
The shop informed us that it says in the description on the table, in their policies, and on the delivery information, plus the email they sent me, it was a one man delivery, that the table was very heavy and assistance would be needed. They also make it clear it is blanket wrap only. This is so they can provide a free delivery service and they do state if we are unhappy with this delivery we can pay for a private currier, which we opted not to do.
They also said they do not, nor have they ever oiled the underside of their coffee tables and have never had a complaint before and unlike any other companies, they oil our tables for no extra cost.
The gap is a knot and a natural occurrence in oak. It does not affect the integrity of the table in anyway and in the description they do state they cannot eliminate knots and gaps. That this is handmade and adds to the uniqueness of the piece.
They then said that they would contact the driver in regard to the damage.
The driver is denying there was any damage on the table when he left it. Saying both my wife and myself saw it in its unwrapped state, examined it and signed for it. He then took a photo of the table as proof it was ok and left.
We are disagreeing, I then said we tried to reject it, but he refused and said it was nothing to do with him.
The driver is denying this conversation took place and has provided the shop with a signed form and photos of the table in my home.
The shop has now contacted trading standards who has informed them that because we checked the table over, and signed for the delivery, they don’t have to accept a damaged table back.
We cannot cannot prove who did the damage and we should not have placed it on it’s side to take photos, as that could have damaged it. Their tables are not designed to sit on their side.
They have said trading standards also said If they accept a return I must pay to return the table, as the delivery company have washed their hands of it. The signature and photo after we examined it is proof of a successful delivery. and they can offer me a discounted refund because of the damage.
They have said they feel that would be unfair, and they are happy to offer a full refund as long as I pay for the return of the table, as I should have rejected it when I inspected it and returned it with the delivery driver.
They say they are in a difficult he said she said position. That they can only go on the proof before them. That I checked the table unwrapped, accepted the table, signed for the table and allowed the driver to photograph the table.
That any conversations I claim happened are simply he said she said.
What can I do?
0
Comments
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There's a bit in your post that doesn't make sense. First you say that you discovered the scratches after the driver left and after examining the table and signing the delivery sheet. Then later on you state "We are disagreeing, I then said we tried to reject it, but he refused and said it was nothing to do with him".
You story seems to have more holes than this "damaged" table of yours.0 -
I purchased an very heavy oak table online.
It was delivered via a private delivery firm, one man delivery. Blanket wrap. I collected the table from van with the driver, unwrapped. We put it on my carpet and I called my wife in to examine it.
The driver took a photo of the table and we signed for it. No sooner had the driver left than I noticed three scratches on the top. We tuned the table on it’s side and took a photo of the bottom as well, which was not oiled. We also noticed a small gap in the corner and decided we did not want it.
We contacted the shop an hour later and asked them to come collect the table due to shoddy workmanship, I also wasn’t happy at carrying this very heavy table in myself, or the fact that it was just covered in a blanket, and the small scratches.
The shop informed us that it says in the description on the table, in their policies, and on the delivery information, plus the email they sent me, it was a one man delivery, that the table was very heavy and assistance would be needed. They also make it clear it is blanket wrap only. This is so they can provide a free delivery service and they do state if we are unhappy with this delivery we can pay for a private currier, which we opted not to do.
They also said they do not, nor have they ever oiled the underside of their coffee tables and have never had a complaint before and unlike any other companies, they oil our tables for no extra cost.
The gap is a knot and a natural occurrence in oak. It does not affect the integrity of the table in anyway and in the description they do state they cannot eliminate knots and gaps. That this is handmade and adds to the uniqueness of the piece.
They then said that they would contact the driver in regard to the damage.
The driver is denying there was any damage on the table when he left it. Saying both my wife and myself saw it in its unwrapped state, examined it and signed for it. He then took a photo of the table as proof it was ok and left.
We are disagreeing, I then said we tried to reject it, but he refused and said it was nothing to do with him.
The driver is denying this conversation took place and has provided the shop with a signed form and photos of the table in my home.
The shop has now contacted trading standards who has informed them that because we checked the table over, and signed for the delivery, they don’t have to accept a damaged table back.
We cannot cannot prove who did the damage and we should not have placed it on it’s side to take photos, as that could have damaged it. Their tables are not designed to sit on their side.
They have said trading standards also said If they accept a return I must pay to return the table, as the delivery company have washed their hands of it. The signature and photo after we examined it is proof of a successful delivery. and they can offer me a discounted refund because of the damage.
They have said they feel that would be unfair, and they are happy to offer a full refund as long as I pay for the return of the table, as I should have rejected it when I inspected it and returned it with the delivery driver.
They say they are in a difficult he said she said position. That they can only go on the proof before them. That I checked the table unwrapped, accepted the table, signed for the table and allowed the driver to photograph the table.
That any conversations I claim happened are simply he said she said.
What can I do?
For posterity.0 -
He's not the only one denying it took place. Your own account says it didn't.I purchased an very heavy oak table online.
It was delivered via a private delivery firm, one man delivery. Blanket wrap. I collected the table from van with the driver, unwrapped. We put it on my carpet and I called my wife in to examine it.
The driver took a photo of the table and we signed for it. No sooner had the driver left than I noticed three scratches on the top. We tuned the table on it’s side and took a photo of the bottom as well, which was not oiled. We also noticed a small gap in the corner and decided we did not want it.
We contacted the shop an hour later and asked them to come collect the table due to shoddy workmanship, I also wasn’t happy at carrying this very heavy table in myself, or the fact that it was just covered in a blanket, and the small scratches.
The shop informed us that it says in the description on the table, in their policies, and on the delivery information, plus the email they sent me, it was a one man delivery, that the table was very heavy and assistance would be needed. They also make it clear it is blanket wrap only. This is so they can provide a free delivery service and they do state if we are unhappy with this delivery we can pay for a private currier, which we opted not to do.
They also said they do not, nor have they ever oiled the underside of their coffee tables and have never had a complaint before and unlike any other companies, they oil our tables for no extra cost.
The gap is a knot and a natural occurrence in oak. It does not affect the integrity of the table in anyway and in the description they do state they cannot eliminate knots and gaps. That this is handmade and adds to the uniqueness of the piece.
They then said that they would contact the driver in regard to the damage.
The driver is denying there was any damage on the table when he left it. Saying both my wife and myself saw it in its unwrapped state, examined it and signed for it. He then took a photo of the table as proof it was ok and left.
We are disagreeing, I then said we tried to reject it, but he refused and said it was nothing to do with him.
The driver is denying this conversation took place and has provided the shop with a signed form and photos of the table in my home.
The shop has now contacted trading standards who has informed them that because we checked the table over, and signed for the delivery, they don’t have to accept a damaged table back.
We cannot cannot prove who did the damage and we should not have placed it on it’s side to take photos, as that could have damaged it. Their tables are not designed to sit on their side.
They have said trading standards also said If they accept a return I must pay to return the table, as the delivery company have washed their hands of it. The signature and photo after we examined it is proof of a successful delivery. and they can offer me a discounted refund because of the damage.
They have said they feel that would be unfair, and they are happy to offer a full refund as long as I pay for the return of the table, as I should have rejected it when I inspected it and returned it with the delivery driver.
They say they are in a difficult he said she said position. That they can only go on the proof before them. That I checked the table unwrapped, accepted the table, signed for the table and allowed the driver to photograph the table.
That any conversations I claim happened are simply he said she said.
What can I do?
Ask to see the driver's photo of the table. It should show whether or not the scratches were then when it was delivered.
I don't think the knot or the oiling are grounds for complaint. They're right that a knot in the wood is part of the wood's character. If the description said the table was knot-free and oiled on all surfaces, you have cause to complain, but I'm guessing it didn't.0 -
Posterity, surely? Or are you looking to blackmail OP?Inner_Zone wrote: »For prosperity.
0 -
I think my post wasn’t clear, we spotted the scratches straight away, my wife took photos of them whilst the driver was there, but he refused to take a return, saying it’s nothing to do with me and contact the shop0
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Aylesbury_Duck wrote: »He's not the only one denying it took place. Your own account says it didn't.
Ask to see the driver's photo of the table. It should show whether or not the scratches were then when it was delivered.
I don't think the knot or the oiling are grounds for complaint. They're right that a knot in the wood is part of the wood's character. If the description said the table was knot-free and oiled on all surfaces, you have cause to complain, but I'm guessing it didn't.
He took the photo from a distance, so it’s not clear.
The scratches are small and you would need to be very close to see them.
I wasn’t clear on my thread. We did spot them whilst he was there.0 -
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Did you order and pay online without visiting their store/showroom?
How did you pay? Credit card?0 -
I am very happy. The driver has admitted we did try to return It and he did see it was damaged, but as he is new, he didn’t know we could send it back.
The delivery company have now agreed to collect it and the shop are giving us a full refund.0 -
What timescale did all this happen in? At 4pm you typed out all that detail and it was all in dispute. Less than 100 minutes later it's all resolved.
Did this all happen today?0
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