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Terrible Customer Service
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lxworld
Posts: 74 Forumite
Bought £350 worth of stuff from Ebuyer with PayPal Credit which was delivered on 20th August. From start to finish I found Ebuyer nothing but a nightmare.
For starters I had to cancel the first order and replace the order because of delivery issues. Ebuyer refunded the order - but however, fortunately I noticed they had set up 2 interest bearing agreements instead of one with PayPal Credit! I had to contact PayPal Credit to get this sorted.
One of the items on the order - a pc case was damaged. So I out in an RMA request (you have to type it up and then call Ebuyer which is such a faff compared to Amazon. RMA was eventually accepted after being asked to take photos etc - even of the box! Picked up 2 weeks ago tomorrow. Still awaiting the refund!
The motherboard I ordered was also faulty - I RMA’d it and the Ebuyer representative asked me to send photos of the cpu socket - I told the Ebuyer representative I had reservations doing this because of a high chance of damaging the pins (which was the outcome Ebuyer of course wanted) but I had no choice if I wanted to send board back. Of course, right as rain, doing so caused some pins to get damaged which of course gave Ebuyer the green light to refuse the RMA.
I did everything I could to get Ebuyer to see reason but the Ebuyer representatives appear blinkered and don’t appear to care about the customer even though they pretend to e.g. delivering "Sorry for any inconvenience" after telling you they will not take something back!
Oh and to top it off, as I was getting nowhere with Ebuyer I put in a dispute against them with PayPal credit - now they’ve made my account inactive and tell me to go through PayPal! What a lovely company!
I have pointed out my contract under The Consumer Rights Act 2015 is with them and not PayPal. They RMA accepted the PC Case back and yet I am still out of pocket! I've even escalated to Director level and they don't give a fig - can't even be bothered!
Oh and I put a negative review on Trustpilot and they took it off claiming it had contravened TP's T's & C's. Don't trust review sites people.
Please think long and hard before buying from this company. The test of any company is how they handle things when things go wrong and I would never buy from them again after this.
For starters I had to cancel the first order and replace the order because of delivery issues. Ebuyer refunded the order - but however, fortunately I noticed they had set up 2 interest bearing agreements instead of one with PayPal Credit! I had to contact PayPal Credit to get this sorted.
One of the items on the order - a pc case was damaged. So I out in an RMA request (you have to type it up and then call Ebuyer which is such a faff compared to Amazon. RMA was eventually accepted after being asked to take photos etc - even of the box! Picked up 2 weeks ago tomorrow. Still awaiting the refund!
The motherboard I ordered was also faulty - I RMA’d it and the Ebuyer representative asked me to send photos of the cpu socket - I told the Ebuyer representative I had reservations doing this because of a high chance of damaging the pins (which was the outcome Ebuyer of course wanted) but I had no choice if I wanted to send board back. Of course, right as rain, doing so caused some pins to get damaged which of course gave Ebuyer the green light to refuse the RMA.
I did everything I could to get Ebuyer to see reason but the Ebuyer representatives appear blinkered and don’t appear to care about the customer even though they pretend to e.g. delivering "Sorry for any inconvenience" after telling you they will not take something back!
Oh and to top it off, as I was getting nowhere with Ebuyer I put in a dispute against them with PayPal credit - now they’ve made my account inactive and tell me to go through PayPal! What a lovely company!
I have pointed out my contract under The Consumer Rights Act 2015 is with them and not PayPal. They RMA accepted the PC Case back and yet I am still out of pocket! I've even escalated to Director level and they don't give a fig - can't even be bothered!
Oh and I put a negative review on Trustpilot and they took it off claiming it had contravened TP's T's & C's. Don't trust review sites people.
Please think long and hard before buying from this company. The test of any company is how they handle things when things go wrong and I would never buy from them again after this.
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Comments
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Is there a consumer rights question or was this intended for the Praise, Vent & Warnings forum?0
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You are right about the latter. Sorry!0
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No worries, just wanted to make sure I hadn't missed a question!0
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Are Ebuyer right to tell me to tell me to only communicate through PayPal? They are refusing to communicate properly with me whilst the PayPal dispute is going on and no doubt they will drag it out for 30 days! At least they've saved me having to close my account with them as they've already done it for me! What happens if any of the other parts in the order develop a fault?
Ebuyer seem to think they are a law unto themselves. If any of them had a brain they'd be dangerous in my opinion!0 -
How does taking a photograph damage the CPU socket pins? If you had determined that the motherboard was faulty you must have already had to install a CPU.0
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Correct! And it worked for a few days!
Right, back to work then - chop chop!0 -
If it’s bothering you that much why don’t you DCFC79?0
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Have always been wary of them.0
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