Cancelling but no terms and conditions

leanne12345

Hi, I booked a holiday which I have now decided to cancel. The travel agents have said I will lose my deposit (15%) and a £30 admin fee I paid when booking. I never received/was shown/agreed to any terms and conditions before or after booking the holiday so I'm not really sure where I stand with this. I also cannot find any terms or conditions on the company's website.
Does anyone have any advise please on whether I am entitled to any of my deposit money back?
Thanks

bradders1983

Pretty sure you would have signed something or checked a box to agree to something, in the giddyness of booking a holiday most people will sign anything they are given without reading. Losing a deposit is a standard term to be honest.

Who is this with?

leanne12345

bradders1983 wrote: »

Pretty sure you would have signed something or checked a box to agree to something, in the giddyness of booking a holiday most people will sign anything they are given without reading. Losing a deposit is a standard term to be honest.

Who is this with?

I definitely didn't sign or check any kind of box. I would rather not say the name of the travel agents due to ongoing disputes, but the travel agents run over facebook (there is a website but it isn't used much as far as I can see), I was given a quote via facebook messenger which I accepted and paid the deposit via credit card. I was then emailed a receipt/invoice for it, and that's it!

leanne12345

Oh and I have accepted that I wil lose the deposit and I'm fine with that, as it is what I would expect when it's me choosing to cancel, but just wondered if not receiving terms and conditions would make any difference.

bradders1983

So hang on here. You booked a holiday, including giving credit card details, over Facebook Messenger?

leanne12345

bradders1983 wrote: »

So hang on here. You booked a holiday, including giving credit card details, over Facebook Messenger?

No, no I didn't give credit card details to anyone. I paid via their website using my credit card for extra protection.
Sorry my fault for saying their website wasn't used.

Caz3121

leanne12345 wrote: »

I paid via their website

does their website have no terms and conditions? are they UK based?

leanne12345

Caz3121 wrote: »

does their website have no terms and conditions? are they UK based?

No not that I can see, and I have looked. I don't think the website is used much at all, there are only a couple of pages on the website for contact and payment. I believe it is 99% run through facebook. Yes it's UK based

Alan_Bowen

Frankly, I wouldn't touch a business that operates through Facebook but I suspect this is a homeworker with a trading name beginning with an 'I'? If you have never been advised about any booking conditions you are in a strong position to argue there are none and certainly not cancellation charges.
If it is the company I think, none of the homeworkers has any previous experience in travel and probably have no idea of the need to explain the terms of the contract.

If it was a package holiday then, in fact, the law requires specific information is given to you before the booking is taken, including the fact that there are terms and conditions.......

Westin

Be brave, name away..

Ok - I will.

Is it InteleTravel where for just a one time £142 enrolment fee and then £32 per month "you can become a travel agent". Just like that.
https://wp.inteletravel.uk/agents/

photome

Westin wrote: »

Be brave, name away..

Ok - I will.

Is it InteleTravel where for just a one time £142 enrolment fee and then £32 per month "you can become a travel agent". Just like that.
https://wp.inteletravel.uk/agents/

Madness


why would anyone book a holiday through facebook messenger


sorry OP


https://www.ttgmedia.com/news/news/spotlight-on-inteletravel-uk-after-ttg-probe-16463