Am I entitled to a full refund when buying an item in an online sale? (UK company)

dishwell21

So I bought a £30 hat online and it was terrible quality, didn't even fit my head. I returned it the next day with tracked delivery and waited 3 weeks, still no refund. So I filed a paypal dispute and the company replied with:

As our policy states: Sale Items can only be exchanged for another item or a credit note.

However upon doing some research on this "policy", I found this:

Shops can offer their own returns policies that go over and above what's guaranteed in consumer law. But under the Consumer Contracts Regulations 2013, if you buy something online you've normally a minimum of 14 days after it's delivered to cancel your order, then a further 14 days after cancellation to return it for a full refund – whether or not it was in a sale. This applies even if you've just changed your mind.

Would I be right then in continuing my dispute on paypal?

Thanks for reading.

waamo

Just out of curiosity is this AX Paris?

JJ_Egan

Did you buy from an actual UK company .

dishwell21

waamo wrote: »

Just out of curiosity is this AX Paris?

No it's not

JJ_Egan wrote: »

Did you buy from an actual UK company .

Yes it is a UK LTD company

BoGoF

Name the company

dishwell21

BoGoF wrote: »

Name the company

sonofzeus.co.uk

born_again

Remind them of your legal rights.

DoaM

No company number
No contact address (web form only)
WHOIS shows the website as hosted in Canada

Are you sure it's a UK LTD company?

BoGoF

You do realise sticking .co.uk at the end doesn't make it a UK company.

As above, lack of contact info and poor gramnar would suggest it's not.

dishwell21

DoaM wrote: »

No company number
No contact address (web form only)
WHOIS shows the website as hosted in Canada

Are you sure it's a UK LTD company?

BoGoF wrote: »

You do realise sticking .co.uk at the end doesn't make it a UK company.

As above, lack of contact info and poor gramnar would suggest it's not.

Yes I am sure it is, company information can be seen here:

beta.companieshouse.gov.uk/company/08148440/

mije1983

The vague Ts&Cs are very well hidden (I can't find a direct link via the website) but it does appear to be a UK company.

https://sonofzeus.co.uk/pages/terms-conditions