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Am I entitled to a full refund when buying an item in an online sale? (UK company)
dishwell21
Posts: 10 Forumite
So I bought a £30 hat online and it was terrible quality, didn't even fit my head. I returned it the next day with tracked delivery and waited 3 weeks, still no refund. So I filed a paypal dispute and the company replied with:
However upon doing some research on this "policy", I found this:
Thanks for reading.
As our policy states: Sale Items can only be exchanged for another item or a credit note.
However upon doing some research on this "policy", I found this:
Would I be right then in continuing my dispute on paypal?Shops can offer their own returns policies that go over and above what's guaranteed in consumer law. But under the Consumer Contracts Regulations 2013, if you buy something online you've normally a minimum of 14 days after it's delivered to cancel your order, then a further 14 days after cancellation to return it for a full refund – whether or not it was in a sale. This applies even if you've just changed your mind.
Thanks for reading.
0
Comments
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Just out of curiosity is this AX Paris?0
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Did you buy from an actual UK company .0
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Name the company0
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Remind them of your legal rights.Life in the slow lane0
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No company number
No contact address (web form only)
WHOIS shows the website as hosted in Canada
Are you sure it's a UK LTD company?0 -
You do realise sticking .co.uk at the end doesn't make it a UK company.
As above, lack of contact info and poor gramnar would suggest it's not.0 -
No company number
No contact address (web form only)
WHOIS shows the website as hosted in Canada
Are you sure it's a UK LTD company?You do realise sticking .co.uk at the end doesn't make it a UK company.
As above, lack of contact info and poor gramnar would suggest it's not.
Yes I am sure it is, company information can be seen here:
beta.companieshouse.gov.uk/company/08148440/0 -
The vague Ts&Cs are very well hidden (I can't find a direct link via the website) but it does appear to be a UK company.
https://sonofzeus.co.uk/pages/terms-conditions0
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