Virgin Media referral cashback - any advice

Turtle

Hello

Some months ago my other half referred both his sister and his mum to Virgin Media for £50 'refer a friend' cashback. He was advised this would take about 3 months to come through as they had to ensure that the new accounts were up and running, which we thought was fine.

Cashback still did not come through so he called again and has now been advised that they will not pay this because he didn't follow the proper procedure of calling VM who would then contact the referred people. Previously he had been told this did not matter, we were still at the point where this could have been done as nothing had been signed.:mad:

We've looked into leaving them but they are willing to improve the services we get from them, for £25 less a month. There would also be increased hassle and cost as we don't currently have a BT line. However it really grates on me that they have told us we'd get the money and now they say we won't - £100 is a lot!

Has anyone any advice at all? Thanks for reading.
Turtle

Grandmasu

Hello Turtle

I have a similar problem, recommended a friend some months ago, contacted customer services by phone and email to be told that there is no record of the recommendation.

My friend has also phoned and was told if I rang with his account number as well I would be credited. However when I tried was again told that the correct procedure had not been used and that i would need to quote a reference number.

I have now written to the complaints department and am awaiting a reply. I am now even more suspicious that the whole thing is just a scam and Virgin are using any excuse to wriggle out of the offer.

I am very sorry if this is the case as I genuinely like the service that I receive and would now be reluctant to recommend any one else.

I will be really interested to know how you get on and I will let you know the result of my complaint in case it is of help to you.

Sue

Turtle

:oHi Sue, good to know it's not just us then. I've found the contact details for the CEO on this site - might as well go straight to the top! Will let you know how we get on - keep me posted with yours too.

Grandmasu

Hello Turtle

At last SUCCESS :j:j:j:j:j I had a letter today from Customer Services saying they have applied for £50 credit to my account:T:T:T

They add "Please note that next time you refer a friend please ask that person to get notes on the account to state this (this was done) or request a refer a friend reference code"

So persistence paid in the end, hope you are as lucky and you do not have to wait as long as I did.

Sue

Thorhay

I am in more or less the same boat. After getting off the phone to them, for what must be at least the 10th time, they are feeding me the same nonsence that others have mentioned. No reference code, taken by an inbound sales advisor when it should have been an outbound one,etc. They even went as far , though not directly, to call me a liar, stating that my 85 year granda called of his own accord - this same 85 year old that is confused by setting up a direct debit!!
Frustrated, to put it nicely, I told them to get their gear out of my home only to be told " That's gonna cost you £180 for deconnection ".
This has been going on since the start of June, and would have me pulling my hair out, if I had any. Any advice would be welcome, and good luck to others in a similar situation.:mad::mad: