Payout

[Deleted User]

Hi there
I took out a credit card in 2003 and it was taken over by HBOS in 2005.
I received a letter today that they would make a good will gesture of £45 seeing as they weren't the ones who added PPI and have forwarded the complaint to TSB the original owners if you like.
Is this a fair amount or should I take it to the FCA

Mnba have stopped PPI on this account now.
Any advice appreciated

I think MNBA are going to send the £45 out asap but once this is accepted or sent does that mean I cannot forward the complaint to the FCA

kind regarsd

[Deleted User]

douglas670 wrote: »

I took out a credit card in 2003 and it was taken over by HBOS in 2005.
I received a letter today that they would make a good will gesture of £45 seeing as they weren't the ones who added PPI and have forwarded the complaint to TSB the original owners if you like.
Is this a fair amount or should I take it to the FCA

You can't complain direct to the FCA.

You can normally refer a rejected complaint to the Financial Ombudsman but, in this case, your redress is a goodwill gesture because the Bank you complained to didn't actually (mis) sell you the PPI. The "fairness" of your goodwill payment is therefore irrelevant.

Whether TSB will accept your re-directed complaint now that the deadline has passed is anyone's guess. You'll just have to wait and see...

SonOf

Is this a fair amount or should I take it to the FCA

The FCA doesn't get involved in consumer complaints. That is not its role.

As for fairness, they didnt sell you the PPI and did nothing wrong but are giving you £45. How could you not consider that anything other than fair.

societys_child

I agree, it's not fair, they did nothing wrong, you should give them it back