We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Credit Card Refund

I paid for the services of a building inspector on my visa credit card issued by my bank in April.

The building inspectors subsequently went insolvent in May and were unable to carry out inspections or issue a final building certificate.

I contacted my bank and requested a refund providing as much information as I could.

Now they have asked for evidence of chasing the liquidators for a refund (which I have requested), but they have not responded after 7 days.

I wondered if anyone could offer advice before I revert back to my bank advising of non-response from the liquidators.
"enough is a feast"...old Buddist proverb

Comments

  • born_again
    born_again Posts: 22,594 Forumite
    10,000 Posts Sixth Anniversary Name Dropper
    Send them a copy of email/letter you sent. But 7 days is a bit quick for a reply from a liquidator.

    TBH. All you should need for this is a copy of the insolvent letter and proof they will not be providing the service, and that should be enough.
    Life in the slow lane
  • theGrinch
    theGrinch Posts: 3,133 Forumite
    Part of the Furniture 1,000 Posts
    Thank you. You are right. I will give them 28-days but send one reminder a week.
    "enough is a feast"...old Buddist proverb
  • If this is Aedis then you should be able to get a chargeback immediately.

    Trying to resolve with the liquidator seems a bit a strange idea. They aren’t going to refund you or do the inspection.
  • If this is Aedis then you should be able to get a chargeback immediately.

    Trying to resolve with the liquidator seems a bit a strange idea. They aren’t going to refund you or do the inspection.


    I wonder if the issuer is using an ancient rule-set. In the old days of Chargebacks of this sort, you had to try and resolve with the liquidator first. I can't remember how long you had to allow for a response but the Chargeback time limits were amended to take account of the delay, depending on whether or not you got a response from the liquidator.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 353.2K Banking & Borrowing
  • 254K Reduce Debt & Boost Income
  • 454.9K Spending & Discounts
  • 246.3K Work, Benefits & Business
  • 602.5K Mortgages, Homes & Bills
  • 177.9K Life & Family
  • 260.3K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.