Verbal promise to repay Deposit on Kitchen

klm999

Hope you can help.
A month ago my partner and I started discussing and designing a proposed new kitchen with an established local High Street Kitchen company.
The company has a franchise on German Kitchens and they have promotions which end on particular dates. These promotions mean that you can secure a discount on your kitchen.
We had not reached the stage of receiving generated design pictures or plans when the critical date arrived for paying a £1000 deposit to "secure the discount".
In a hurried phone conversation with the owner of the company I paid the deposit by Credit Card after discussing with the owner that there was a possibility that we might change our minds if we decided to sell our home. He said he was happy to refund the £1000 if that happened and hoped we would return to buy a kitchen for our new home.
Over the next month we reviewed our position and decided to sell our home.
I went into the kitchen company and felt a bit uncomfortable with the owner when I mentioned deposit return. He said he could not refund my Credit Card and that it would have to be a bank transfer. He grabbed a scrap of paper and I gave my bank details.
I followed this up with an email that day to confirm the bank details and stating the agreement.
Two days later and there has been no reply.
Should I be concerned ? What action do you think I should take ?

Socajam

What can I say:
Lesson #1 - if you are unsure about something, walk away and think it over. Trust me this comes from experience, I have learnt the hard way as you just did.
Lesson #2: you gave him your bank details on a scrap of paper?
Lesson #3: keep monitoring your bank account and give him 7 days, if no money return and remind him that 7 days have passed and you are still waiting for your money.
Lesson #4: You might not get your money back, meaning that you might have to use that money in the store.
Lesson #5: After and if you receive your money, please keep monitoring your bank account?

klm999

Thanks yes definitely a few lessons learned here.
I suppose I trusted everything the owner said because the business is local, very visible and established.
Verbal assurance to repay should have been in writing.
I sent an email with bank details straight after my visit to make sure everything recorded.

mobileron

you must never sign contracts, also dont believe you would have missed the discount,every body gets that.

i told the guy from Anglia he had 1 hour to sort the deal then i was going to the pub,he was gobsmacked when i thru him out 60 mins later,funny he came back next day with a better deal.