Default FIRST UTILITY now SHELL ENERGY COWBOYS

MONEYPENNY

I had a call from Shell Energy today trying to tell me I owed them money of £194 from back in 2011 when with F.U

I could not believe this call, I was with them back in the time of 2010-2011 but they completely messed up my billing through not accepting my meter readings, putting up my prices massively, stopping me switching away, it was a nightmare.
I ended up getting the energy ombudsman involved and was just about to take my case to the small claims court when they finally settled things by paying me some £240 consisting of credit I had built up plus compensation.

Now some clown rings me up and starts of by saying I still owed them money, when I pointed out some facts to her she went away to check.
Now she is very sorry she bothered me and would I like to raise I complaint ?

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I TOLD HER TO POLITELY--- GO AWAY ---and put down the phone.
FIRST UTILITY WERE COWBOYS THEN AND NOW IT SEEMS SHELL ENERGY ARE NO BETTER.


AVOID THESE PEOPLE.

worried_jim

So she's admitted they made a mistake contacting you, apologised, and also asked if you'd like to take it further. You declined but decided to rant to strangers on the internet instead.

Is everything okay at home?

badmemory

Whilst I do see your point - it does warn someone that if they get the "you owe us money from years ago" call it may not actually be true.

MONEYPENNY

Correct worried Jim. I did this to blacken their name and forewarn others how desperate they are in trying to recover money from anywhere as F.U were in so much debt

Do you not think they should establish some facts first before they called people up.