PPI investigation deadline extended by text by another 8 weeks

7_of_9

I have an ongoing PPI claim with Royal bank of Scotland for a mortgage their eight week deadline date finish today I’ve been in contact with them on a regular basis per advice on this website each time they’ve told me that the claim is still under investigation. Late this afternoon I’ve received a text message from Royal Bank Of Scotland telling me that they are still investigating and they are extending the deadline of the 31st of October another eight weeks. Can they do this??? They have explained I can put a complaint in to them however they got eight weeks to deal with that complaint :mad: obviously I can complain to the ombudsman..... seems they have a backlog :cool:

Any advice... or has anyone else having the same issue

SonOf

Can they do this???

yes

obviously I can complain to the ombudsman.....

Which you dont want to do as that would mean they may stop looking into your complaint and let an adjudicator at the FOS decide. The FOS reject most mortgage PPI complaints.

seems they have a backlog

No seems about it. All of them have and RBOS were in the news ealier confirming the last minute surge.

[Deleted User]

7_of_9 wrote: »

anyone else having the same issue

Many many many people have the same issue.

Going to the Ombudsman is not a solution..

Mrsn

Given last weeks deadline I would certain have expected a surge in complaints to lenders.

They are within they’re rights to extend the investigation time, it might not even take that long but they’re at least keeping you informed