We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Problems with NTL (Virgin) email account

Options
carrie483
carrie483 Posts: 1,868 Forumite
in Techie Stuff
Hi, We have just got a new computer and am trying to import email accounts into outlook express but it is not recognising the passwords. So, we are trying to log in on the website and it is saying that the password or username aren't recognised but we never had this problem on my old computer.

Any suggestions?

The details i'm putting in are:

Incoming mail server is a POP3 server.

Incoming mail: pop.ntlworld.com

Outgoing mail: smtp.ntlworld.com

Then the username and password.

Thanks.
Accept that some days you're the pigeon and some days you're the statue.

Comments

  • albertross_2
    albertross_2 Posts: 8,932 Forumite
    You could check your username/pwd on a working machine

    http://www.nirsoft.net/utils/mailpv.html
    Ever get the feeling you are wasting your time? :rolleyes:
  • OK_Sauce
    OK_Sauce Posts: 988 Forumite
    Part of the Furniture Combo Breaker
    How about using www.mail2web.com just to see if your user name and password are indeed correct.

    "...IT'S FRUITY!"
  • Mandles
    Mandles Posts: 4,121 Forumite
    did you ever discover it? i am having same problm now and one link above is dead and the other is really confusing,
  • espresso
    espresso Posts: 16,448 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    Mandles wrote: »
    did you ever discover it? i am having same problm now and one link above is dead and the other is really confusing,

    Why don't you look on your ISP's website? here
    :doh: Blue text on this forum usually signifies hyperlinks, so click on them!..:wall:
  • OK_Sauce
    OK_Sauce Posts: 988 Forumite
    Part of the Furniture Combo Breaker
    http://www.mail2web.com/

    Mended link
    "...IT'S FRUITY!"
  • Mr_Yoda
    Mr_Yoda Posts: 147 Forumite
    When you are inputting your username, make sure you are just inputting the username and not the entire email address? For expample, username: john.smith3 instead of [EMAIL="john.smith3@ntlworld.com"]john.smith3@ntlworld.com[/EMAIL][EMAIL="john.smith3@ntlworld.com"][/EMAIL]
    Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
  • shadowdragon
    shadowdragon Posts: 1,686 Forumite
    haaa advice thats good, do you give. Mr Yoda.

    You Thanked, have I.
    "Well, that sounds like a pretty good deal. But I think I got a better one. How about I give you the finger, and you give me my phone call"
    "There is no spoon    "
    ~~MSE BSC member #172~~
This discussion has been closed.
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.8K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.8K Work, Benefits & Business
  • 598.7K Mortgages, Homes & Bills
  • 176.8K Life & Family
  • 257.1K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture