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Nationwide Blocked funds
edited 30 November -1 at 1:00AM in Budgeting & Bank Accounts
18 replies 1.2K views
I had recently transferred money online from my nationwide account to a relatives bank account. This was short loan to help them. They eventually transferred me £1000 and change back from their high street branch as they don't do online banking. Nationwide locked my account and blocked all access to my funds a day or two after the transfer, stating the reference number of the transaction appeared suspicious. It was one of the major high street banks done by one of there clerks so I don't get it? They refused to unlock the money in my account until my relative provided them with their bank statement. Even though they were not keen to share their business with a 3rd party they did it for me so that I could get my money and account back. Nationwide said it would take 7 days to sort out. I was frustrated and explained I needed the money asap because it's what I needed to live on as I have no savings. They then said they wanted 3 months of statements so my relative took another bit of time off work so they could get the statements from the bank and resolve my situation faster. We then produced the statements in the nationwide branch, so they could fax it and I'd have proof they received it , we were told it would now take 17 days. Since then it has now become a 30 day review and I am having to rely and borrow of my family so I can eat. I explained the hardship this had put me under to one of their advisers who was patronizing and eventually laughed at me when I explained that "I am not able to cover my rent and other debits and I am falling into debt in the mean time" and "I don't have cattle or grow fruits or vegetables so I have to pay to eat like other people yet you leave me to starve". They have no interest in my well being and have also refuse to downgrade my account on request because I pay fees which they're still entitled to take even though I don't have access to my account. How are they allowed to hold out for so long in this day and age? And to hell with the cashless society if they are allowed to do this kind of thing to people.