Do you Have to be very specific when requesting a SAR?

topoftherock

hi Guys, I’ve made several SARs in which I’ve asked the companies to provide me with copies of all my personal data. And then I said this INCLUDES: copies of original loan/credit agreements and the terms and conditions of those agreements. I also want/expect to receive bank statements from the period(s) in question, but I didn’t explicitly say “provide me with bank statements”. So, should I expect to receive the statements as part of a standard SAR? Or do you Have to be very precise/specific in relation to what you want from a SAR? Thanks

[Deleted User]

They don't necessarily need to provide statements, but a copy of the data they hold on you in an accessible format.

If you need a specific transaction, I would ask them for it.

It also of course depends on the data they still hold. Granular information is the first to go.

topoftherock

Deleted_User wrote: »

They don't necessarily need to provide statements, but a copy of the data they hold on you in an accessible format.

If you need a specific transaction, I would ask them for it.

It also of course depends on the data they still hold. Granular information is the first to go.

Thanks, I know this is a long shot (I know about the 6 year retention policy), but I’m wondering if I could get statements going back 20 years? I’ve had statements going back 10 with HSBC, but I’m pretty sure I’ve read elsewhere of people having statements from 11, even 15 years ago. I’m wondering what is the best route? Go to a local branch and ask for statements as far back as they can go? (As a Barclays customer advisor suggested over the phone). Or Write another SAR and be specific this time about what statements I want from what period?

[Deleted User]

Phone them up and ask. Don't go to a branch, they won't have a clue.

topoftherock

Deleted_User wrote: »

Phone them up and ask. Don't go to a branch, they won't have a clue.

OK, I will do this and keep you posted. Thanks again.