Free Samsung 2Gb MP3 Player with purchase of Samsung Camera @ Amazon 26/11/ fr. 1pm

bright_spark_5

They have now offered refund once i return the mp3 player...

I know of others who have just been given the refund....!
one person sent a 2GB player....

hesjane

Just updating.....I got my refund today. Although I was promised a full refund of £49.99 plus postage for returning only the MP3 player I was initially only refunded £23.96 - so I emailed Amazon and explained that I confirmed with the customer services operator that I would be getting a full refund of £49.99 plus postage costs and I could keep the camera. I put in the email that if they recorded calls perhaps they would like to check the tapes. Was very polite but just requested the additional refund be processed and also that they hadn't refunded all postage costs and as the postage had cost me £4.75 to ensure appropriate compensation should the parcel go astray then that was the amount I would like refunded. No problems.....additional £30.78 refund processed within an hour.

Total refund of £54.74 (ie full refund of £49.99 + £4.75 return postage costs).

Superb customer service IMHO

gabthoms

My refunds came through without any problems too so I'm happy with the service.

highet

had email from amazon offering refund as 1gb supplied not 2gb - sent back to them normal post to gourock as per label i printed out last tuesday (first class i think) but still no word from them - how long have others had to wait for refund and do they contact you via email to say its been received/being processed/refunded? thanks

hesjane

highet wrote: »

had email from amazon offering refund as 1gb supplied not 2gb - sent back to them normal post to gourock as per label i printed out last tuesday (first class i think) but still no word from them - how long have others had to wait for refund and do they contact you via email to say its been received/being processed/refunded? thanks

yep they emailed me...but also check your amazon account and click on that particular order. If you scroll the bottom then that is where they detail refunds. It took about a week to go through I think. I posted the MP3 player back on 7th December and received the refund on 13th

JanLan47

Sent the MP3 player back on 8th and received email today to say that they were only refunding £1.20 postage :mad:

Got CS to ring me and when I eplained the situation they said they would refund the £49.99 straight away but have yet to receive confirmation email. I was all fired up to stand my ground but didn't have to fight my case at all - as long as the refund goes through OK!
Will let you know in due course.

21/12 Full refund received to cc yesterday

highet

still no sign of amazon having received player or giving refund - wish i'd sent it recorded as all i have is a certificate of posting - as i followed amazon's advice and printed out label and sent normal mail (which they say to do if item under £50) are they liable at all if it doesn't turn up? - i know they probably aren't (caveat emptor etc etc)

highet

refund email today - they're only refunding £22.13 and no postage charges - have emailed asking for full £49.99 as promised and postage of £1.20 - how did others get on with refunds?

Techno

Like a few other people - partial refund and no postage - sent them a (nice) e-mail and full refund after that - so got OHs £90 Christmas pressie (camera) for £40