No ppi claim due to time since policy concluded?

-taff

Timebars aside, they have no records and you have records. That means your complaint is over.
If you find your records though, you can resubmit your complaint with those records as you have already complained.

Basically, post #2 was correct...

[Deleted User]

Digital_Dan wrote: »

Having, or not having PPI is an assumption until the documentation is found. Would the fact that the retailer has no documentation be relevant IF I do have PPI?

If you find documentary evidence that this finance had PPI (doubtful given the date), you can certainly send this to the seller and also refute their time-bar. Your evidence will trump their lack of same.

Digital_Dan wrote: »

As to why I didn't search for out my documentation earlier, I'm not sure how that this relevant to answering my question. Why do you ask?

I ask because it would surely have made any complaint you made more compelling if you knew prior that you actually had a policy?
Remember that it is not somehow wrong simply to have insurance. In order for it to be refunded you needed to have shown it was somehow mis-sold to you. As I said, very difficult to construct a valid and compelling complaint without being certain you had anything to complain about..

Digital_Dan

I'll see if I can locate my paperwork and take it from there.

Thanks everyone for your replies - very much appreciated.