Amazon account hacked

JS300769

JS300769


Hi, early in June my Amazon account was hacked. They'd bought £100 of Xbox vouchers and my bank card was immediately debited. I've now rang amazon at least 11 times reporting the fraud and got nowhere - no further forward now than when it happened in June. I get an automated genetic email everytime saying it will take 2 days to sort and to change password etc. Am now at the end of my tether with them and cant speak to anyone in the uk, I know 100 quid isn't a huge amount but it is to me. Can anyone advise what I could do next please? Thanks

forgotmyname

11 times to report it? Surely it only takes one call to report intially and what was the answer from the first phone call?

GDB2222

Have you complained to your bank that this was an unauthorised transaction by Amazon?

dan958

Your account was not hacked, you just probably used an extremely easy password/ used the same password that you used on another service that has had a data breach.

Do a complete virus scan to be on the safe side
Change your password right away (hopefully you have already done this).
Set up 2 factor authentication. (always go out of your way to check if any service/website offers 2fa, and enable it if they do).
cotnact your bank to inform them and to get them to reverse the charges

AndyPix

dan958 wrote: »

Your account was not hacked,

^^ This

JS300769 wrote: »

Can anyone advise what I could do next please? Thanks

Work out how they got your Amazon password in the first place and ensure it doesn't happen again

Lyndi7

Hi. my Amazon account was hacked in Nov 2019 at 3 am. Amazon didn't want to know and they told me hackers don't need your password, which I had changed just a few weeks before the hacking.  The hackers bought gift cards (which they downloaded) and dishwasher cleaner (delivered to my house - I don't have a dishwasher). £272 taken. I asked Amazon to collect the dishwasher cleaner or send me a label so I can return it.  They haven't done so. My bank got me the money back by chargeback.  But now Amazon has contacted my bank to dispute the chargeback and my bank says it will investigate and repay the money to Amazon!  I am very stressed by all this. I am 73 years old and my only income is my state pension.  Is there anything else I can do if my bank give the money back to Amazon? Should I report it to the Police?

DoaM

I'm not sure which post was first - this one or the identical one in Consumer Rights. (Posting the same thing more than once is known as spamming the forum).

Report to the Police - they'll direct you to Action Fraud.

pennyforthem

To return an item you go to Amazon, ordered items and select return.

I don't know what bank you are with, but they don't sound very good. I am not sure what you can do apart from ask here or citizens advice but I can say I always purchase online with my credit card, I have had a few problems in the past, but they have always been amazing! Every time I have been refunded straight away....its Tesco. I hope you get your money back!

g1lly

Like other members our Amazon account has been hacked. We have followed all security advice and Amazon said we would be refunded. Have received partial repayment but they have closed our account even though we were told we would regain access within 2 hours of investigation. So, it’s impossible to contact them due to removal of all phone contact due to Covid. Fortunately our bank has refunded the outstanding payment but we have an Amazon Prime that we can no longer access. Our emails just receive generic replies so we are totally stuck. Dreadful customer service! Hope they start staffing the phone lines soon. If anyone knows any other way to deal with them, please advise.

jonnygee2

Like other members our Amazon account has been hacked. 

Your password must have been guessable, or reused - someone has used it to get in to the account. Either that or your email account was used to reset the password. You should change *all* of your passwords to secure, unique passwords. Ideally, you want to use a password manager.

Blackbeard_of_Perranporth

And that is why I use two factor authorisation. Simple?
Amazon member since 2002!