British Gas Web Site Not Working?

Fingerbobs

Is it just my account, or is the British Gas web site broken for everyone?


I tried two different browsers at home yesterday, and today tried on my work computer, but no luck.


After logging in, I just get four lines of text at the far left of the screen:


Hello I]Fingerbobs[/I
Home Services
Energy
Rewards


None of those words are clickable links, and there's nothing else I can do at this point except log out.


Just me?

RelievedSheff

Works fine for me.

November2

Hi, just came on here to see if anyone else having problems and saw your post. Same here, been like that since last week. Can't pay my latest bills!

By any chance did you do the big Windows update recently? I updated couple of weeks ago and have had nothing but problems ever since.

Fingerbobs

November2 wrote: »

Hi, just came on here to see if anyone else having problems and saw your post. Same here, been like that since last week. Can't pay my latest bills!

By any chance did you do the big Windows update recently? I updated couple of weeks ago and have had nothing but problems ever since.

Thanks - at least I know it's not just me.

I don't think it's to do with a Windows update, as I tried three different browsers on two different computers, neither of which is running Windows 10, and I get exactly the same result.

The British Gas mobile app still works for me, and is currently the only way I can access my account.

RelievedSheff

Just double checked and mine is still working this morning from the tablet, phone and PC.

November2

Just received emails saying to pay my bills, but clicking through I still get the blank page. I don't have mobile so can't check app. I'm using Edge with Windows 10 on laptop.

Just Googled and it appears quite a few are experiencing this problem, so we are not alone.