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New Smart TV Won't Play Videos on Netflix or Amazon

PinkLady
PinkLady Posts: 676 Forumite
Part of the Furniture 500 Posts Combo Breaker
in Techie Stuff
Hi

Any ideas as to why this is happening please?

I can play YouTube videos on it, and log into both Amazon and Netflix - however when I try to play anything on Amazon/Netflix it says an error has occurred.

Thanks

:beer:
SW: Wk1 (5) Wk2 (2.5) Wk3 - Wk 4 (4) Wk 5 - (1.5) Wk 6 (1) Total off 1 stone!:j

Comments

  • Browntoa
    Browntoa Posts: 49,622 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Make and model of TV ?

    Have you checked for app updates ?

    Have you deleted the app and reinstalled
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  • PinkLady
    PinkLady Posts: 676 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    Hi

    It's a Samsung QLED.

    I've tried to look for app updates but can't see how to do that.

    Only just got it and I'm a bit scared of messing it up if I change settings etc tbh. :-)
    SW: Wk1 (5) Wk2 (2.5) Wk3 - Wk 4 (4) Wk 5 - (1.5) Wk 6 (1) Total off 1 stone!:j
  • PinkLady
    PinkLady Posts: 676 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    I've de-registered the device on Amazon and then signed in again but that didn't solve it. Seems strange that it's doing the same thing on 2 apps.
    SW: Wk1 (5) Wk2 (2.5) Wk3 - Wk 4 (4) Wk 5 - (1.5) Wk 6 (1) Total off 1 stone!:j
  • mobileron
    mobileron Posts: 1,218 Forumite
    Part of the Furniture 1,000 Posts
    Is it connected to wifi?
  • PinkLady
    PinkLady Posts: 676 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    Yes. It plays YouTube videos fine, and lets me go into the Amazon and Netflix apps to select what video to play - but then won't actually play the video.
    SW: Wk1 (5) Wk2 (2.5) Wk3 - Wk 4 (4) Wk 5 - (1.5) Wk 6 (1) Total off 1 stone!:j
  • Browntoa
    Browntoa Posts: 49,622 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Exit the Smart Hub

    Go to menu , then support and then software update.

    Select by online and let it update and reboot.

    Try again
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  • Browntoa
    Browntoa Posts: 49,622 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    https://youtu.be/P85gcK-7z7U
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  • Browntoa
    Browntoa Posts: 49,622 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    And for Netflix

    https://youtu.be/heRjfGfCBG8
    Ex forum ambassador

    Long term forum member
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