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Avoid Flatdog UK Ltd!
phoebe1989seb
Posts: 4,452 Forumite
Just that really.
Almost two weeks ago we purchased a ladder to match the roof rack on our Land Rover Defender from Flatdog UK Ltd. £100+.
Delivery info online stated 1-3 days was usual.
Obviously there's been a bank holiday weekend in the way so gave them the benefit of the doubt when it hadn't arrived by Tuesday 27th. Assumed it would come either Wednesday or yesterday at the latest and that alternatively, if it was out of stock they'd ping a message across. But no.
First thing this morning I decided to use their 'online chat' to enquire about the status of our order. It's not actually an online chat at all, merely a messaging service with the promise that someone will get back to you. They don't.
I gave it till midday and tried again. Nothing.
Two o'clock started calling them. Phone rings, then goes to voicemail. Called repeatedly. No-one ever picks up.
Looking online there seems to be quite a few reviews complaint about lack of response to emails, long delivery times etc. With the benefit of hindsight I should have checked this out first, but am in rather a cleft stick as DH wanted this brand to match the existing roof rack put on by the vehicle's previous owner.
Am not a happy bunny. Won't be recommending this company to my worst enemy :mad:
Almost two weeks ago we purchased a ladder to match the roof rack on our Land Rover Defender from Flatdog UK Ltd. £100+.
Delivery info online stated 1-3 days was usual.
Obviously there's been a bank holiday weekend in the way so gave them the benefit of the doubt when it hadn't arrived by Tuesday 27th. Assumed it would come either Wednesday or yesterday at the latest and that alternatively, if it was out of stock they'd ping a message across. But no.
First thing this morning I decided to use their 'online chat' to enquire about the status of our order. It's not actually an online chat at all, merely a messaging service with the promise that someone will get back to you. They don't.
I gave it till midday and tried again. Nothing.
Two o'clock started calling them. Phone rings, then goes to voicemail. Called repeatedly. No-one ever picks up.
Looking online there seems to be quite a few reviews complaint about lack of response to emails, long delivery times etc. With the benefit of hindsight I should have checked this out first, but am in rather a cleft stick as DH wanted this brand to match the existing roof rack put on by the vehicle's previous owner.
Am not a happy bunny. Won't be recommending this company to my worst enemy :mad:
Mortgage-free for fourteen years!
Over £40,000 mis-sold PPI reclaimed
Over £40,000 mis-sold PPI reclaimed
0
Comments
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Try Facebook/Twitter0
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Give them 24 hours (working days, so half way through Monday) to reply via email - that seems reasonable.0
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What an unfortunate name for someone providing goods for cars.0
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A quick update -
Eventually Flatdog did respond. They insisted that our order had been updated to 'currently out of stock' soon after our order was placed, but no such message was received by us.
The parcel finally arrived a week later........with no fitting instructions which were supposed to be included. DH emailed them and was told they couldn't send a PDF but would post him a hard copy of the instructions.
That was almost two weeks ago. Still waiting and now they aren't responding again :mad:Mortgage-free for fourteen years!
Over £40,000 mis-sold PPI reclaimed0 -
Fitting the Flatdog ladder seems really easy and the instructions are on their website > https://www.flatdoguk.com/asps/resources/pdfs/1018-1.pdf"A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
Ride hard or stay home :iloveyou:0
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