Tablet Repair Battle

kevfils

To cut a long story short I was eventually successful in a claim on care plan with a large high st electrical chain and after over 3 months received a customer returned/ reconditioned tablet.
After 3 weeks tablet kept closing apps so I contacted chain and said I was rejecting product. Was told needed to go to repair centre and I would get a phone call. No call, tablet repaired and on way back to me. Apparently as it was a software issue they can repair not replace.
I have looked at consumer rights act but not completely understanding part about data and repair v replacement.

Any thoughts would be appreciated

molerat

How old is the tablet ? It is likely your rights are governed by your contract on the repair plan rather than your consumer rights on the tablet

JJ_Egan

Software thats usually the OS needs a reinstall or user software .
Factory reset usually fixes that .

spadoosh

Within 30 days you can reject faulty goods and get a refund.

Beyond 30 days but under 6 months the retailer has to offer a refund, repair or replacement, their choice, providing you can prove the inherent fault.

Not sure on your time frames but it looks like you went down the repair option. From that if the repaired goods are (still) faulty youre entitled to a refund. If the repaired goods work, no entitlement to refund.

O and thats consumer rights act stuff, nothing to do with a care plan. For T's and C's of that youll need to look at the documentation relating to it.

DoaM

spadoosh wrote: »

Within 30 days you can reject faulty goods and get a refund, providing you can prove the inherent fault. (Should the seller require you to do so).

Beyond 30 days but under 6 months the retailer has to offer a refund, repair or replacement, their choice.

Corrected that for you. The bold bit was against the wrong statement.

kevfils

Just clarify the tablet that is currently being repaired which I wanted replaced was a replacement for an un repairable tablet under a care plan. Hope that makes sense

spadoosh

kevfils wrote: »

Just clarify the tablet that is currently being repaired which I wanted replaced was a replacement for an un repairable tablet under a care plan. Hope that makes sense

Youre not using your consumer rights here, youre using rights that are defined in the terms and conditions of that care plan. Theyre different things.

Can you post the long story (preferably kept to key points) so we know exactly what youve done.

kevfils

Had a tablet under a care plan
Dropped it, broke
Claimed on care plan
Original tablet old and un repairable
Eventually was replaced with a customer returned/ refurbished tablet, like for like replacement
This replacement tablet became faulty
I rejected as had for less than 30 days
Replacement tablet has been repaired, being told as software issue can be repaired under no legal obligation to replace or refund

Hopefully that clarifies