Underpaid postage : how to report to eBay?

luxor4t

A seller has sent me an unwanted item, with insufficient postage on it. It is, apparently a "free gift" but came a week after the original purchase and after feedback had been left

I had to pay the £1.50 at the sorting office before they would bring the item out, otherwise I would have refused it.

I have sent pictures of the envelope (with the 'underpaid' yellow sticker) and the receipt but she denies she is due me any money.

Do I report this situation to eBay? The only option I have is 'return item' but the original purchase was perfect.

******"UPDATE: refund received - thank you for the suggestions and advice!*****

theonlywayisup

I can't see there is anything ebay can or will do, other than perhaps a gesture of goodwill payment to you, but that is doubtful although worth a try.

luxor4t

Do you know, I think I shall just leave it go.

If it had been £1.51, then.........:eek: :rotfl:

messia07

sounds like a good way to get back at bad ebay buyers, send them some junk and make them they pay the postage lol

[Deleted User]

I’d of just not paid.

Norman_Castle

Send it back with insufficient postage. Can you leave follow up feedback?

luxor4t

MarkN88 wrote: »

I’d of just not paid.

I had to pay before they brought out the item - which I thought was something from another seller.

I had absolutely no idea that I was getting this "free gift" - nothing had been said in the initial transaction.

Next time I shall be prepared, but this is the first time in my life I have ever had an underpaid item.

[Deleted User]

Hi,


can you sell it on ebay, maybe make a profit.

luxor4t

Norman_Castle wrote: »

.....Can you leave follow up feedback?

Looks like I shall have to as the seller has come back with an offer of £1.50 discount on my next purchase....plus a free gift :doh:

TripleH

Make sure they pay sufficient postage on the free gift otherwise you'll end up with a problem similar to one i recently read about on this forum.

Oh wait....

theonlywayisup

TripleH wrote: »

Make sure they pay sufficient postage on the free gift otherwise you'll end up with a problem similar to one i recently read about on this forum.

Oh wait....

That was the point of the post above yours.