PC World - PC Performance

DebbieT69

We bought a PC in 2008 and agreed to buy the PC Performance. We have used this for the occasional annual check up and for repairs.
The leaflet shows payment tiers based on the value of the PC base units e.g. value of £351-£600 is a monthly payment of £6.99, Value of £601 - £800 is £8.99 per month.
The original price of the PC was £630 but the receipt shows "Discount Manager Offer: Manager Discount" of £228.99 which takes the PC down to £401.01.
We've been paying £8.99 a month - based on original price of PC rather than what we actually paid for it - should we be able to ask for the overpayment back?
Also...
Surely the PC loses value over time, especially as we have had replacement parts which were not to the same standard as the original, should the PC Performance payments not reduce to reflect this?
Any views or links appreciated!

BoGoF

Cancel the payment going forward and chalk it down to a bad decision.

If the payments were based on the value then the value is still the higher figure before discount. The manager would have been delighted to give you the discount knowing he had conned you into getting "pc performance"

isplumm

so to be clear you have been paying £8.99 for the last 10 years or so - that is for an annual health check & repairs?

That's over a £1000! Wow - my suggestion is you stop that asap - seems to be a complete wiz to me!

Mark

cono1717

You have the Whatever Happens (or knowhow as it's called now) and I'm guessing the Premium package at that. The amount is based on the PC value at the time of sale not the price you actually paid.

AndyPix

jesus !!


Stop this madness immediately

DebbieT69

thanks all, that's what I thought!

JJ_Egan

Its at least ten years to late to go back to the store regarding sale price.Likewise well out of time on any consumer rights .
Value of old stuff indeed drops significantly but you bought a product at £xx for zz number of years .
It was your choice to purchase this ongoing product without looking at the costs .

AndyPix

Welcome to MSE by the way

DebbieT69

thanks, been lurking for a while and gathering useful info when needed. Pretty sure I knew the answer to this already but thought I should ask before giving up completely!

Spank

Once you stop paying for this service/rip off start putting £8.99 in a jar for future repairs or upgrades

AboveAndBeyond

Computer protection plans are a con. £10 a month x 12 months x 10 years is £1,200. For that you could buy two new decent (for most people) desktop computer base units...