Damaged Car Seat

sofaless

Hi All,

I’m after a little advice if possible.

I bought a high back booster car seat for my daughter which arrived today. Took it out and assembled with no issues but when I sat her in it to adjust it to the correct height it became obvious that the headrest is out of alignment. I’ve looked at and tried this car seat in store and know that this is not normal.

I called the company who asked me to send some pictures and take the cover off to see if there was any damage. When I got the cover off there is a chunk of polystyrene missing just under the headrest on the effected side so I’m assuming it has taken a knock somewhere along the line which has knocked the headrest or side out of alignment by about a centimetre or so.

I’ve sent all the pictures off and haven’t heard back as yet but I’m wondering exactly what my rights are. I would like a replacement. I'm concerned that there is further damage there that I wouldn’t recognise and I don’t feel that I should have to wait for a repair on an item that has Been sent out damaged. At £215 I really feel like it should be 100% out of the box.

Can anybody advise?

Many thanks!

SHAFT

Give the company a chance to respond, at least until the end of business tomorrow.

sofaless

Of course. I’m simply asking what my rights are, if I’m entitled to a replacement. Always nice to know where you stand before you go into something.

Ectophile

If the item is not fit for purpose, then you have 30 days to claim a full refund under the Consumer Rights Act. http://www.legislation.gov.uk/ukpga/2015/15/section/20/enacted


During that 30 day period, you do not have to accept a repair - the right is for a full refund.

DoaM

That's the Initial Right To Reject (IRTR). Technically the seller can require the consumer to prove the fault, but that should be quite easy based on what has been stated. Under the same legislation you can also request a replacement ... if they only offer a repair (unlikely in this case) then you invoke your IRTR.

sofaless

Thanks for the for the replies, appreciate the advice!