Tesco Bank say I have never had PPI, despite me providing a statement showing it

Gonna-be-debt-free

I've received a form letter from Tesco Bank saying "we are pleased to have been able to resolve your complain and can confirm your Tesco Bank Credit Card has not had Payment Protection Insurance added at any time" ..... despite the fact my complaint was supported by my copies of statements showing PPI ("Cardholder Protection Plan").

"if you decide you are unhappy with our response, you have the right to refer your complaint to the Financial Ombudsman Service ..."

Should I try to contact Tesco to sort it out with them first? Do they reopen complainst? I assume they will be absolutely mobbed tomorrow, but I assume since my original complaint was before the deadline, it should be fine even though they have closed it.

Or at this point do I forget about Tesco themselves and go straight to the Ombudsman?

antrobus

Cardholder Protection Plan is not PPI.

The deadline for CPP claims was a few years ago. I'm afraid you've missed that boat.

See here;
https://www.fca.org.uk/news/news-stories/cpp-card-and-identity-protection-compensation-scheme-closure

Gonna-be-debt-free

antrobus wrote: »

Cardholder Protection Plan is not PPI.

The deadline for CPP claims was a few years ago. I'm afraid you've missed that boat.

See here;
https://www.fca.org.uk/news/news-stories/cpp-card-and-identity-protection-compensation-scheme-closure

Massive face-palm here Despite the fact I (only recently) found out about the CPP thing, somehow I didn't add 2 and 2 together on this.

So, I think I can still complain for the CPP since it was from before 2005? But I don't need to worry about tomorrow's deadline (since it's clearly not PPI).
https://www.moneysavingexpert.com/reclaim/CPP-card-protection/

Caz3121

Gonna-be-debt-free wrote: »

So, I think I can still complain for the CPP since it was from before 2005? But I don't need to worry about tomorrow's deadline (since it's clearly not PPI).
https://www.moneysavingexpert.com/reclaim/CPP-card-protection/

note that the article you linked is nearly 3 years old and is archived...the information may not still be valid