MBNA lost cheque

KIRSTY999

Hello we recently remortgaged and had enough over to pay off our credit card with MBNA. The trouble is it got paid on an old slip and it went into their old account, apparently they have changed pay in details this year.
For 2 weeks now we have been calling them and the card still has not been paid off.
My husband was the one who noticed the account number was different when he was on the phone to them last week and discussed this with the person from MBNA..
He called them today and apparently they need more details when he gave them all the details last week.
He has to call back tomorrow when the department he needs is open.
It is really frustrating as it is over 16k!
Can anyone advise us what to do to get things sorted please.
regards
Kirsty

[Deleted User]

Wait for them to investigate and call back?

born_again

Cancel cheque & make a payment direct to the account over the phone.

bengalknights

As above cancel it and just do a bank transfer

KIRSTY999

The cheque has been cashed

shiny76

KIRSTY999 wrote: »

The cheque has been cashed

In that case, sit out the complaints process. If it's not resolved in 8 weeks, you could ask for a deadlock letter and go to the ombudsman.

Alternatively, you could write to one of the consumer experts at a newspaper (bit like 'Watchdog') and ask them to raise the issue with MBNA

System

Where did you pay the cheque into?

It will be:

1. In the old clearing account if still open (Co-op Bank)
2. In a suspense account at Co-op Bank
3. In a suspense account of the bank you deposited the cheque at.

I would guess 1 or 3 are the most likely.