Virgin money credit card help please.

Mrsk189

Hello, I’m sorry if this is a ramble I’m beyond panicking and not sure what to do.

I had a virgin money credit card and haven’t been able to afford the minimum payments so haven’t been paying it for the last 3 months and burying my head in the sand, I’m so embarrassed. I’ve logged on to make a payment today and it is saying my balance has reset to zero, does this mean the debt has been sold? What happens now?
I’ve tried to search online but there doesn’t seem to be much help out there. Please help, Thankyou.

[Deleted User]

Contact Virgin Money and ask them.

Mrsk189

I can’t at the minute. I will tomorrow but I was hoping someone would be able to help or has been through this and has any idea of what will happen

Willing2Learn

Creditors will often consider defaulting an account once it is 3 months in arrears. You should phone Virgin Money this evening to work toward a solution.

Mrsk189

Thankyou, do you know what usually happens if they default the account?

Willing2Learn

Many creditors will pass the account to a Debt Collector once an account is defaulted.

Mrsk189

Can a debt collector just turn up or will I get a letter/phone call first?

Willing2Learn

I am confused. You need to contact Virgin Money. That way, you can resolve your money problems without worry. Don't feel ashamed or embarrassed about it as these things happen all the time. You just need to take control of the situation and contact Virgin to find a solution.

FYI a debt collector will typically write to you in the first instance. But you don't want that to happen. You can knock this on the head with just one phone call.

Mrsk189

Thanks so much for your reply. I’m just panicking and getting myself a bit worked up. I’ll call them.